Contact Center Consulting Solutions Engineer

What you can expect You will guide enterprise customers through AI-first contact center transformations as their trusted technical advisor. You will design cloud migration strategies, demonstrate AI automation, and architect integrated solutions across CRM, workforce management, and analytics platforms. You will drive measurable business outcomes while shaping Zoom's next billion-dollar business. About the Team We deliver cloud contact center and AI innovation for complex global organizations. Our team collaborates across sales, product, and partners to influence roadmap and scale presales talent. We exist to transform customer and employee experiences through strategic technical leadership. Responsibilities Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architectures. Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services. Guiding customers through complex migrations from on-premise to cloud while executing proofs of concept and architecture validations. Engaging with C-level executives and technical stakeholders to articulate business value, ROI, and transformation outcomes. Collaborating with product teams to drive customer feedback into roadmap priorities and enable partner ecosystems through technical training. What we're looking for Demonstrate +5 years in Solutions Engineering, Presales, or Technical Consulting roles. Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications. Understand contact center ecosystems including CRM integrations (Salesforce, Zendesk), REST APIs, and system integrations. Discuss business outcomes, return on investment (ROI), total cost of ownership (TCO), and transformation strategy with executive stakeholders. Navigate Workforce Management (WFM), Quality Management (QM), and analytics platforms. Please note *This role may be aligned to one of the following segments based on business need and candidate experience: Mid-Market, Commercial, Enterprise, or Major Accounts. Final segment alignment will be determined during the hiring process. *Preference will be given to candidates who reside in or are able to work standard business hours aligned to the Mountain (MST) or Pacific (PST) time zones to support team and customer collaboration. *This role would support Western states in PST and MST time zones: California, Washington, Oregon, Nevada (PST); Arizona, Colorado, Utah, New Mexico, Montana, Wyoming, Idaho (MST) Salary Range or On Target Earnings Minimum: $131,200.00 Maximum: $262,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn for more information. Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. EEO Statement We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. J-18808-Ljbffr