MD, Head of Artificial Intelligence (AI), Services - Platform & Data Services (PDS)

MD, Head of Artificial Intelligence (AI), Services – Platform & Data Services (PDS)About The TeamCiti Services is at a pivotal moment redefining how global institutions interact with financial platforms through data, intelligence, and seamless digital experiences. Platform & Data Services (PDS) sits at the core of this transformation, powering mission-critical capabilities across Payments, Liquidity, Trade, Investor Services and Issuer Services.We are building the next generation of intelligent platforms—where AI is not an overlay, but a foundational capability embedded across every client journey, operational process, and decision layer.Job Description:The Head of AI for Services will define and operationalize how AI reshapes a multi-trillion-dollar franchise embedding intelligence into platforms, transforming client experiences, and unlocking step-change improvements in efficiency, risk management, and revenue growth.Reporting to the Head of Platform & Data Services, with a strong matrix into the Services COO, this role will:Own the end-to-end AI strategy, productization, and value realization across ServicesDrive enterprise-scale adoption of AI across CitiDirect, CitiConnect, CitiManager, Onboarding, Pricing & Billing, Servicing, and data platformsBuild a durable AI capability spanning platforms, models, governance, and talentOperate as a senior advisor to Services leadership on AI-driven transformation and competitive positioningThis leader will move beyond experimentation—industrializing AI at scale across one of the world’s largest financial institutions.Responsibilities: Define and lead the AI Transformation AgendaEstablish a clear, multi-year AI vision and roadmap aligned to Services’ strategic priorities (client experience, growth, efficiency, and risk excellence)Identify and prioritize high-impact AI use cases across: Intelligent client servicing (GenAI copilots, conversational interfaces); Predictive analytics (liquidity, flows, client behavior); Automation at scale (onboarding, operations, exception handling); Data-driven insights and decisioning platformsPosition Citi as a market leader in AI-enabled transaction banking and issuer and investor servicesIndustrialize AI Across Platforms and ProductsOwn the end-to-end lifecycle of AI products from ideation to scaled deployment and continuous optimizationEmbed AI natively into core platforms including: CitiDirect (client experience transformation); CitiConnect (API intelligence and orchestration); Onboarding and servicing ecosystems; Pricing, Billing & Statements for clientsDrive reusable AI capabilities and platforms (models, services, APIs) to enable scale and speedLead the development of GenAI-powered applications, NLP interfaces, and advanced analytics solutionsBuild a World-Class AI CapabilityRecruit and lead a global team of AI leaders, data scientists, and ML engineersEstablish a hub-and-spoke operating model balancing central platform capabilities with domain-aligned executionFoster a culture of innovation, experimentation, and rapid iteration while maintaining enterprise rigorUpskill the broader organization—embedding AI fluency across product, operations, and client teamsDrive Measurable Business ValueDefine and track clear value metrics, including: Client experience (CSAT, digital adoption, self-service rates); Productivity and cost efficiency (automation, cycle time reduction); Revenue uplift (client engagement, cross-sell, new propositions); Risk reduction (error rates, compliance, fraud detection)Build a robust ROI framework to prioritize and scale high-impact use casesDeliver material, measurable outcomes tied to Services’ financial and strategic goalsEstablish Responsible AI and Governance at ScaleLead the design and implementation of a best-in-class AI governance framework, including: Model risk management and explainability; Data privacy, security, and regulatory compliance; Bias detection and ethical AI standardsPartner with Risk, Compliance, and Technology to ensure safe, transparent, and auditable AI deploymentPosition Citi as a leader in responsible AI within financial servicesInfluence at the Highest LevelsServe as the primary AI advisor to Services leadership and senior stakeholdersTranslate complex AI concepts into clear business outcomes and strategic decisionsEngage with external ecosystems FinTechs, Big Tech, academia, and industry bodies to bring leading-edge innovation into CitiRepresent Citi’s AI strategy in industry forums and client engagementsQualifications: 12+ years in technology, with significant leadership experience in AI/ML, data science, or advanced analytics is desiredProven track record of: Defining AI strategy and scaling it across large, complex organizations; Delivering production-grade AI/ML solutions with measurable business impactDeep expertise across: Machine learning (supervised/unsupervised, deep learning); NLP and conversational AI; Generative AI and emerging architecturesExperience operating in highly matrixed, global environmentsPreferred ExperienceExperience in financial services or regulated industriesAdvanced degree (Master’s or PhD) in a relevant fieldStrong understanding of: Model risk management and regulatory expectations; Data governance and enterprise data platforms; Responsible AI frameworks and ethicsStrategic, forward-looking thinker with the ability to connect technology to business valueProven builder of high-performing, global teamsExceptional communicator, able to influence at the C-suite and board levelOperator mindset—balances innovation with execution disciplinePassion for redefining client experiences through AIWhy This Role MattersThis role sits at the center of Citi’s transformation.You will define how AI powers: The next generation of client platforms; A step-change in operational efficiency; A new standard for data-driven decision-making; A leadership position in AI-enabled financial servicesThis is an opportunity to build AI at scale where impact is measured not in pilots, but in billions of dollars of flows, millions of client interactions, and global platform transformation.------------------------------------------------------Job Family Group: Product Management and Development------------------------------------------------------Job Family:Product Management------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$250,000.00 - $500,000.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above.------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.