Call Center Associate

Position: Call Center Associate Location: Augusta GA - Onsite role from Day 1 Duration: Long Term Contract Job Summary We are seeking a dynamic and energetic Customer Service Retention Specialist to join our team! In this vital role, you will be the frontline ambassador for our brand, dedicated to building lasting relationships with clients and ensuring their continued satisfaction. Your enthusiasm and proactive approach will help retain valued customers, resolve issues efficiently, and promote a positive experience at every touchpoint. If you thrive in fast-paced environments, excel at communication, and enjoy problem-solving, this is the perfect opportunity to make a meaningful impact while developing your career in customer support. Duties Engage with customers via phone, email, and chat to understand their needs and address concerns promptly. Use active listening skills to identify opportunities for retention and upselling, ensuring client satisfaction. Maintain detailed records of customer interactions through accurate data entry within our CRM system. Provide technical support and troubleshoot issues related to products or services, demonstrating strong computer proficiency. Conduct outbound calls to follow up with clients, gather feedback, and promote new offerings or solutions. Apply excellent phone etiquette and communication skills to foster trust and rapport with diverse clients. Collaborate with sales and client services teams to develop tailored retention strategies that meet individual customer needs. Analyze customer data to identify trends, potential churn risks, and opportunities for improvement. Handle cash transactions accurately when necessary, ensuring proper cash handling procedures are followed. Demonstrate bilingual capabilities when engaging with multilingual clients to enhance service accessibility. Experience Proven experience in customer support or call center roles, preferably within a client-focused environment. Strong background in sales or upselling techniques that drive customer retention efforts. Proficiency in Microsoft Office suite (Word, Excel, Outlook) for documentation and reporting purposes. Excellent communication skills—both written and verbal—in English; bilingual abilities are a plus. Demonstrated ability to handle high call volumes while maintaining professionalism and patience. Experience with data entry, analysis skills, and using CRM or similar customer management tools. Familiarity with technical troubleshooting or product support is advantageous. Strong organizational skills with the ability to multitask effectively in a fast-paced setting. Knowledge of phone etiquette best practices and outbound calling strategies. Join us as a Customer Service Retention Specialist where your enthusiasm fuels exceptional service! Be part of a vibrant team committed to delivering outstanding client experiences through proactive engagement, problem-solving expertise, and genuine care—helping us build loyal relationships that last! Pay: $17.00 per hour Work Location: In person