Data Entry Specialist

Position Description: Manning the Unclaimed Property Hotline The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries. Specific duties include: Managing inbound calls in a timely manner Following call CENTER “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions Document Control Retrieving, classifying and organizing forms and correspondence, specific tasks include: Sign for incoming registered or certified mail Sort and Distribute mail Produce digital copies of documents for retention purposes Keep records of incoming packages Collect and prepare correspondence to be mailed Correct and forward misdirected mail Arrange for express delivery when needed Data Entry Quickly and accurately capturing information, specific tasks include: Transfer data from paper formats into computer files or database systems Type in data provided directly from customers Verify data by comparing it to source documents Update existing data Retrieve data from the database or electronic files as requested Sort and organize paperwork after entering data to ensure it is not lost Skills Required: Manning the Unclaimed Property Hotline Document Control Data Entry Experience Required: 2 years of combined Office, Data Entry, and Telephone Education Required: High School Diploma or Equivalent Job Type: Contract Pay: $17.00 - $18.00 per hour Benefits: Paid time off Schedule: 8 hour shift Day shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Office management: 2 years (Preferred) Data Entry: 2 years (Preferred) Handling calls: 2 years (Preferred) Document Control/ Document Management: 2 years (Preferred) Work Location: In person