Director of People and Hotel Operations (San Diego)

How to ApplyTo be considered for this role, please submit:Your resumeA Loom video (2–3 minutes max) answering ONE of the questions belowPlease send all materials to: lauren@somerscapital.comChoose ONE question to answer in your video:You arrive at one of our hotels and immediately notice operational issues: cleanliness standards slipping, maintenance items unresolved, and the on-site team lacking urgency. Walk us through exactly how you would assess the situation, lead the team, and create accountability within your first week onsite.You are overseeing multiple boutique hotels at once, and suddenly several issues happen at the same time — a guest escalation, a housekeeping staffing issue, and a maintenance emergency. How do you prioritize, communicate, and keep operations running smoothly?If you joined Somers Collection tomorrow and there were little to no systems in place, what would your first 30 days look like? What processes, standards, and team structures would you implement first and why?OverviewSomers Collection is a fast-growing hospitality company building a portfolio of boutique hotels across high-demand destination markets.We are looking for a highly operational, hands-on hospitality leader to oversee multiple properties, manage on-site teams, implement systems, and ensure operational excellence across the portfolio.This is not a behind-the-desk corporate role. We are looking for someone comfortable being onsite regularly, leading teams face-to-face, solving problems in real time, and operating across multiple hotels simultaneously. You will own the people, processes, accountability, and day-to-day operational execution across our portfolio — ensuring our teams are performing, our standards are upheld, and our properties operate at a high level. Bilingual in Spanish is required.What We're Really Looking ForThe ideal candidate knows how to:Walk into a property and immediately identify operational gapsHold teams accountable while building strong cultureLead housekeeping, front desk, and maintenance teams with urgency and clarityCreate structure in fast-moving environmentsManage multiple priorities without letting details slipOperate calmly under pressure and make decisions quicklyBuild systems while also executing day-to-day operationsLead from the front and be highly present in the fieldThis role requires someone highly proactive, operationally sharp, organized, and solutions-oriented — not someone who simply delegates from a distance.What You'll OwnTeam Leadership, Hiring & AccountabilityOversee on-site teams across multiple propertiesLead hiring, onboarding, performance management, and terminationsSet clear KPIs and accountability systemsConduct regular check-ins and performance reviewsAddress underperformance quickly and directlyProperty Standards & Field ExecutionVisit properties regularly to ensure operational excellenceImplement and enforce operational checklists and standardsEnsure properties remain clean, organized, and guest-readyIdentify gaps in real time and drive resolution quicklyMaintain consistency across all locationsHR Systems, SOPs & CultureBuild and improve onboarding systems for new hires and propertiesCreate and maintain SOPs, training materials, and operational standardsImplement brand standards across all propertiesHelp build strong team culture and accountabilityAsset Management & New Property IntegrationSupport operational due diligence during acquisitionsLead onboarding and operational integration of newly acquired hotelsIdentify operational improvements and efficiencies across the portfolioBuild scalable systems as the company growsFinancial Oversight & ComplianceManage vendor bills and approvals through Bill.comOversee property-level operational compliance including:TOT filings and paymentsProperty tax coordinationInsurance renewalsVendor coordinationQuarterly reporting supportCross-Team CommunicationAct as the bridge between on-site teams, leadership, and ownershipCoordinate operational needs, repairs, and upgradesProvide regular updates and reporting to leadershipAssist with escalated guest situations when neededWhat This Role RequiresComfortable operating in a startup-style environmentAble to shift between strategy and execution quicklyWillingness to be onsite regularly and travel between propertiesStrong leadership and communication skillsHigh ownership mentalityAbility to manage multiple properties and priorities simultaneouslyComfort making decisions in fast-moving environmentsWho You Are5+ years in hotel operations, hospitality management, or multi-property oversightStrong background in team leadership and accountabilityExperience managing on-site hospitality teamsExperience building systems, SOPs, and operational processesHighly organized and detail-orientedDirect communicator comfortable having tough conversationsScrappy, proactive, and solutions-orientedExperience with hotel transitions, acquisitions, or new openings is a strong plusFamiliarity with hotel operational systems and reportingBilingual in Spanish requiredSuccess Looks LikeHigh-performing and accountable on-site teamsConsistent operational standards across all propertiesClean, organized, guest-ready hotelsStrong communication across teams and leadershipOperational issues identified and resolved quicklySmooth onboarding of new properties and staffScalable systems that support continued growthCompensationCompensation: Starting at $100K and up to $200K with experience + performance (base + performance-based incentives)This role is designed for a high-performing operator who can take ownership across multiple properties and help us scale aggressively.Requirements added by the job poster• 5+ years of Hospitality experience• 3+ years of experience in Management