Operations Manager

ABOUT USThe Michael J. Dias Foundation is a growing nonprofit organization dedicated to supporting individuals in recovery through sober living, peer support, and community-based programs. Our mission is to provide safe housing, structure, accountability, and resources that empower individuals to build stable, healthy, and independent lives in recovery. Through compassionate leadership and community engagement, we strive to create an environment that promotes personal growth, long-term recovery, and meaningful connection. POSITION SUMMARYThe Operations Manager is a full-time, 40-hour-per-week position scheduled Tuesday through Saturday from 1:00 PM to 9:00 PM. The role is responsible for executing all of the duties outlined under the supervision of the Director of Operations, Executive Director and the President. Primary focus will be the residents' safety, wellbeing, and supervision in the Foundation’s sober homes. Other duties are to: screen for prospective residents based on the criteria of the Foundation; assist the residents in establishing a recovery plan to aid in maintaining a strong recovery foundation utilizing their recovery plan and the 12 Steps of Recovery; create and participate in various community outreach opportunities, sponsored events and fundraisers; serve as a role model and spiritual leader within the houses and community, and cultivate an atmosphere of care and respect for all. Applicant must possess excellent organizational and communication skills and be adept at carrying out the duties as outlined below. RESIDENTS / HOUSE DUTIES1.  Review applications for residents. Conduct interviews (electronically or in person) with prospective applicants; accept/deny applicants for house admissions. Complete documentation for intake; enter it into the database.  Ensure resident is familiar with all policies and procedures of the sober house; collect all required fees prior to entering (procuring scholarships/rental assistance through approved partners). Random drug and alcohol testing will be performed on each new resident entering the house. Inspect all belongings for any unacceptable possessions or contraband and pests/insects. Ensure resident is: introduced to the house daily routine and his responsibilities, working or actively seeking employment (assist in job searches if needed).2.  Assist all residents in developing individual recovery plans. Mentor residents in their recovery, refer to programs, meetings, groups, sponsors, etc.  Meet with residents regularly to discuss and monitor progress against recovery plans and budgeting issues. 3.  Be present at all houses and Foundation functions and events to show support and assist with set up/break down, inquiries, etc.4.  Maintain appropriate files/notes for each resident in database; ensure accurate statistical data is maintained and reported regularly. Provide required agencies (probation, courts, etc.) with any feedback, reports, etc. as requested or needed. 5.   Lead the weekly mandatory House meeting; Schedule incoming commitments from supportive recovery groups. Lead reflection meetings as necessary.             ADMINISTRATIVE DUTIES1.  Manage the daily operations of the houses (staffing, meetings, chores, maintenance, etc.). Manage 24-hour coverage and supervision for all houses; participating and assigning on-call rotations; you or a Staff member must immediately respond to the house making an emergency call when notified, and complete the required notifications of incident; upon arrival you or Staff member are to take over incident from Lead Resident or the person making said call; Implement emergency procedures and further notifications; fill out forms completely, etc. (see Procedure for details). 2.  Collect and reconcile resident fees weekly and monthly; make bank deposits for any cash received. Contact any resident in arrears to collect fees; discharge resident for non-payment when necessary; process all documentation; update bed utilization.3.  Adhere to all Foundation policies and procedures; recommend any revisions or new implementations you feel necessary or may be required by the state, MASH, etc.4.  Meet with House Liaisons, President, Executive Director & Members of the Board of Director as needed for updates and/or questions concerning the management of the houses. Attend monthly Board of Directors meetings; provide a summary of houses, room utilization, community outreach, etc. Discuss any issues or requests you may have. 5.  Work on-site, rotating through all Foundation houses with Staff members to mentor, conduct random drug tests, and inspect rooms for cleanliness, maintenance issues, contraband, etc. Manage and mentor Staff and Lead Residents on their positions, any issues, and work product. Meet and review daily duties; ensure chore completion and room and house inspections are conducted weekly at all houses.6.  In conjunction with the Director of Operations, and Executive Director, supervise all maintenance-related issues at all houses. 7.  Conduct weekly Staff meetings; review operations; address issues, residents and their recovery, etc. Perform annual performance reviews and discuss them with Executive Director. 8.  Initiate and schedule community recovery events and commitments with residents. (Start a 12-step meeting, attend MOAR and MASH events, and community relations.). Represent the Foundation at events and functions as needed. Promote the Foundation at events and throughout the recovery community. Help prepare for community events by the Foundation such as fundraising activities, house openings, local outreach, celebrations, holidays for residents at the houses, monthly house dinners, etc. Present creative ideas and solutions to improve the Foundation's communications and outreach strategies. 9.  Establish and maintain relationships with various organizations; use those relationships to enhance the Foundation’s mission. 10. Communicate with vendors to inquire about services, obtain estimates, and resolve any issue as needed.11. Prepare all necessary documentation annually required to maintain MASH Certification; make any necessary corrections; and prepare houses and staff for said inspections. Inform Supervisor of any issues or concerns.12. Perform random urine tests on all residents and staff; document results. Train staff in testing procedures. Initiate discharge procedures if necessary. Submit to random drug testing when requested.FINANCIAL DUTIES1.  Collect weekly fees; record accurately in software; prepare weekly bed utilization report; summarize monthly. Submit reports to the Bookkeeper, President, and Executive Director by 5th of each month. Report monthly any payments in arrears. Track and maintain an accounting of all rental grants (i.e. MASH, Pelican Fund, etc.) on Excel; submit monthly invoices to appropriate agencies by 5th of each month. Send weekly updates of Financials, Residents, etc., to the President, House Liaisons, and Executive Director.2.  Oversee and control all house expenses to be within budget monthly. Manage all line items and vendor accounts for cost efficiency and within budget. Monitor house supplies, keep an inventory, and order supplies as needed in conjunction with the Executive Director for cost management.3.  Monitor, review, and reconcile Weekly & Monthly Income and Expenses vs. Budget & Resident payments. Submit all Reports to the President and Executive Director for the Treasurer’s review. Submit all reports as directed by the Executive Director.4.   Adhere to all credit card procedures; submit a monthly expense report along with related documentation by the 5th of the following month for reimbursement. MISCELLANEOUS: 1.    Must be CPR certified and trained in/able to administer Narcan. Attend meetings, trainings sessions, etc. as required of the position. Perform any other responsibilities pertaining to the position not included in this job description as requested.  MINIMUM QUALIFICATIONSFive (5) years of prior supervisory experience in a residential setting or similar role demonstrating the ability to manage and lead; administrative experience strongly desired. A bachelor’s degree in human services or a related field is preferred; equivalent education, and/or professional experience will also be considered in place of a degree. A strong understanding of and experience with 12-step recovery principles, along with the ability to inspire and guide residents in recovery, is required. proficiency in Microsoft Office Suite, basic mathematical, budgeting/financials and problem-solving skills. Ability to: positively represent and promote the Foundation at various functions and events throughout the community; possess a commitment to making a positive impact. Excellent organizational and time-management skills and strong interpersonal, communication, and written skills are also essential. Must be able to pay attention to detail and work independently at all houses. Working collaboratively with a diverse team, adapting to changing priorities, and having a positive attitude and willingness to contribute to the success of the Foundation is essential. A valid Driver’s license and a reliable, registered, insured vehicle are needed; must pass a CORI background check. Regular and punctual attendance is a requirement for this position.Work Environment - Duties are performed in an office environment in our sober homes and in public, involving attendance at various events to promote the Foundation. Must have a flexible schedule, and rotate on-call duties with Staff. Requires working on weekends or evenings.  Frequent contact with Staff, the Board of Directors, House Liaisons, Vendors, the public, etc. Physical Requirements - Required to walk, stand, sit, talk, observe, and hear (at or in correctable ranges); operate office equipment requiring eye-hand coordination and lift objects up to 20 lbs. Must be able to communicate written and verbally.