Creator Success Manager

Company OverviewWe are a leading talent management agency specializing in helping content creators—particularly YouTubers—secure long-term brand partnerships with reputable companies. Our mission is to partner with creators to help them build the lives and businesses of their dreams. Voted the #1 Creator Agency in 2024 by Beacons, we are experiencing rapid growth and are seeking passionate individuals to join our team.About the RoleAs a Creator Success Manager, you will be the champion for our creators, ensuring they receive exceptional service and support. You will proactively communicate with creators to understand their needs, gather the latest information on their content schedules, and identify opportunities for brand partnerships. Serving as the internal “voice of the creator,” you will collaborate closely with our sales and operations teams to maximize sponsorship opportunities and strive to achieve a 100% fill rate for our creators’ content.Key Responsibilities• Proactive Creator Engagement: Regularly connect with creators to update their production schedules and understand their brand partnership needs.• Onboarding New Creators: Guide new creators through our onboarding process, ensuring a seamless integration into our platform.• Opportunity Identification: Surface and package opportunities for the sales team to secure brand partnerships that align with creators’ content.• Internal Advocacy: Act as the “voice of the creator” within the company, ensuring their needs and feedback are communicated effectively.• Transparency Maintenance: Ensure open and honest communication with creators, keeping them informed about priorities and ongoing efforts.• Strategic Planning: Think long-term about how to continuously fill creators’ sponsorship slots, not just for the immediate future but for years ahead.• Innovation and Improvement: Develop creative solutions to enhance our service delivery and make it easier for the sales team to secure deals.• Collaboration: Work closely with the sales and operations teams to align efforts and achieve shared goals.Qualifications• Passion for Creators: A genuine interest in helping content creators succeed.• Self-Starter: Ability to learn on the fly and take initiative without needing micromanagement.• Excellent Communication Skills: Strong interpersonal skills to build relationships with creators and internal teams.• Creative Thinking: Ability to think outside the box and develop innovative strategies.• Adaptability: Comfortable working in a fast-paced, evolving environment.• No Prior Experience Required: We value potential and drive over experience; all necessary tools and processes will be taught.Our Core Values• Relentless Overdelivery: We tirelessly work to exceed expectations, aiming to fill 100% of our creators’ content with brand partnerships. You will embody this by striving to maximize sponsorship opportunities and innovating ways to improve our fill rates.• Radical Transparency: We maintain open and honest communication with our creators and within our team. You will ensure that creators are fully informed and feel prioritized through transparent interactions.• Long-Term Obsession: We focus on building sustainable, long-term relationships. You will think strategically about how to support our creators’ success now and in the future.What We Offer• Competitive Compensation: Starting salary of $40,000 base plus performance-based bonuses.• Growth Opportunities: As the first hire in the Creator Success Team, you have the potential to grow into a leadership role as the department expands.• Innovative Perks:• Opportunities to travel and attend various industry events.• Company retreats in exciting locations like Japan and Dubai.• Collaborative Culture: A supportive environment where innovation and creative thinking are encouraged, and your voice is heard.• Professional Development: We empower our team members to build the skills they desire and offer opportunities for continuous learning.How to ApplyIf you’re excited to make a meaningful impact on creators and align with our core values, we’d love to hear from you!• To Apply: Please fill out the form linked in this job post.• Application Deadline: We are looking to fill this position ASAP, ideally within the next week.Join us in our mission to support creators and revolutionize the content creation industry!Here is the form for people to fill out: https://forms.gle/uWweHEEY4mJ18fEa7