Program Manager

Responsibilities: Own end-to-end planning and delivery of multiple related projects, including scope, timelines, budget, and resources. Define roadmaps, milestones, and success metrics (KPIs) aligned with business objectives. Act as the primary point of contact for senior stakeholders and provide regular, data-driven status reporting. Identify, track, and mitigate risks, issues, and dependencies across teams. Coordinate cross-functional and onshore/offshore teams, including engineering, data/AI, QA, and product. Establish and improve delivery governance, processes, and Agile/hybrid ways of working. Manage change requests, vendor relationships, and contractual deliverables where applicable. Drive continuous improvement through retrospectives, lessons learned, and delivery metrics.

Required Qualifications: Bachelor’s degree in computer science, Engineering, Business, or a related field.10+ years of IT experience, including at least 5 years managing technology programs or multiple concurrent projects. Proven track record of delivering complex programs with distributed or onshore/offshore teams. Excellent stakeholder management and communication skills, including with executive audiences. Data-driven approach to planning, reporting, and decision-making. Strong knowledge of Agile (Scrum, SAFe) and traditional/hybrid delivery methodologies. Experience with budgeting, resource planning, and risk management. Sufficient technical understanding to engage credibly with engineering teams on AI and Python-based solutions.

Preferred Qualifications: PMP, PgMP, PRINCE2, SAFe, or equivalent certification. Experience delivering AI/ML or data platform programs. Experience with cloud platforms (AWS, Azure, or GCP) and cloud migration programs. Experience with OpenStack or open-source infrastructure programs. Experience in the education, EdTech, or digital transformation sectors.