Customer Service Representative

Customer Service Specialist (HOA Campaign Representative)Location: Tropicana Building Opening Hours: Monday To Friday 6am6pm Touches: Phones, Email, Data Entry and Chats Why CustomerHD BPO? Paid on time, EVERY TIME! Full hourly rate paid training Daily training cash bonus for the first week Taxi services provided for the first week & during off-hours (shifts starting at or before 7:00 AM, or ending at or after 8:00 PM) Complimentary meal on your first day Foosball tables and games in office Casual dress code Recognition program offering dotbox donuts, CHD swag, food and grocery vouchers, phone top-up cards + more Employee of the month, quarter, and year awards with bonuses Vacation & sick leave benefits Company swag provided Volunteer opportunities Employee Testimonials: "I like the positive energy of my team and the help our Team Lead is always willing to give." "The bosses are very, very welcoming and friendly. Most places, higher-level staff are very rude and stand-offish to employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!" "I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY." "What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company." About CustomerHD CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City. We are a BPO determined to change the perception of "call centers" and "BPOs." We provide email, phone, and chat support for our clients, but differentiate ourselves by investing in our people and work environment. We foster growth to help you meet professional and personal goals, empowering you to think, solve problems, and enjoy your work experience. Job DescriptionThe Customer Service Representative (CSR) serves as a primary point of contact for CPS, providing a professional, friendly, and helpful experience to all customers and callers. The CSR is responsible for handling incoming phone calls and supporting internal departments with clerical and administrative tasks. This role also plays a key part in the customer experience by responding to inquiries, entering sales orders into NetSuite, providing updates on order status, and assisting with returns and follow-ups. The ideal candidate is detail-oriented and capable of multi-tasking in a fast-paced environment, with strong communication and problem-solving skills. Key Responsibilities:Answer, screen, and forward incoming phone calls while providing basic information when needed. Maintain a safe and clean work area. Perform clerical duties such as filing, photocopying, collating, faxing, etc. Answer customer telephone calls and receive customer purchase orders. Enter customer orders as sales orders into NetSuite. Answer customer inquiries concerning status of orders, tracking information, and educate customers on product information. Assist with the creation of return authorizations to ensure customer satisfaction concerning return of products. Interface closely with internal process partners from a materials availability and accounting standpoint to assure quick delivery of customer parts. Research required information using available resources and knowledge base. Verify and update customer information in NetSuite. Identify and escalate priority issues. Conduct "warm" transfers to appropriate resources. Follow up with customers as necessary, including tracking back-order status. Support the team when needed. Follow all policies and procedures of Occupational Safety and Health, Human Resources, and Quality Department. Report any safety deficiency to the immediate supervisor. Perform other related duties as assigned. Qualifications:High School diploma or equivalent and a minimum of 1+ years of experience in a Customer Service role. Industry experience is a plus. Must have excellent communication skills and be able to communicate with individuals at all levels of the organization. Detail oriented with strong problem-solving and time management skills. Telephone skills. Proficient in Microsoft Office Suite.