Customer Service Representative

Company Description Olorunkemi Popoola Foundation INC is an organization dedicated to making a meaningful difference in the lives of individuals and communities. Based on principles of compassion and service, the foundation focuses on delivering impactful solutions to address social challenges. By working collaboratively with partners and stakeholders, the organization is committed to fostering positive outcomes and empowering those in need. The foundation values inclusive, innovative approaches to drive sustainable change. Role Description This is a full-time on-site role for a Customer Service Representative located in Hyattsville, MD. The Customer Service Representative will be responsible for engaging with clients to provide assistance, address inquiries, and resolve concerns. Daily tasks include managing customer support interactions, ensuring customer satisfaction, maintaining positive customer experience, and acting as a trusted representative of the organization. Clear communication and problem-solving skills are essential to excel in this position. Qualifications Strong skills in customer service, customer support, and maintaining customer satisfactionExperience in ensuring exceptional customer experiences and addressing customer needsProficiency in interpersonal communication and problem-solving abilitiesAbility to handle challenges professionally and provide timely resolutions to client concernsPrior experience in customer-related roles or nonprofit work is a plusHigh school diploma or equivalent; additional certifications in customer service are advantageous