Operations Supervisor- Healthcare, Remote in Georgia

Belle is a fast-growing healthcare company revolutionizing in-home care — starting from the feet up. More than 25 million U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs each year.Belle trains and deploys a network of Community Health Workers — known as Belle Technicians — to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. When issues arise, our telehealth team and nurses coordinate follow-up care and take action.The result? Belle delivers clinical outcomes on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital visits, and improve quality of life — all with care that people genuinely love.Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!About this RoleAs an Operations Supervisor in Georgia, you'll drive growth, build a strong team, and create community impact in your designated market. This role blends recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care.You'll be actively engaged in technician development, field shadowing, performance reviews, and issue resolution. You'll also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth.You will also serve as the local face of the company — building trust with your team, ensuring quality standards are met, and collaborating cross-functionally to help Belle scale successfully.Key ResponsibilitiesTeam Leadership & DevelopmentLead technician hiring and onboarding in partnership with centralized recruiting and training teamsConduct field-based shadowing and provide real-time coachingFacilitate technician check-ins and performance reviewsSupport technicians in meeting certification and compliance requirementsFoster a connected and motivated team culture with ongoing engagement initiativesProvide proactive coaching on hospitality, documentation, attendance, and professionalismOperational OversightMonitor KPI's such as attendance, appointment fulfillment, and CSATEnsure proper execution of Belle's care model and scope of practiceManage documentation audits and follow up on quality concernsTrack technician availability and support schedule optimizationReport safety concerns, policy violations, or compliance issues as neededCollaborate with HR, Compliance, and Member Experience teams on escalationsRequirementsQualificationsBachelor's degree in Business, Healthcare, or a related field preferredPrior experience managing a field-based or remote team (healthcare, retail, or service industries ideal)Strong people leadership and coaching abilitiesHighly organized, tech-savvy, and action-orientedExcellent communication skills — clear, direct, and compassionateFamiliarity with scheduling, attendance, or workforce tools is a plusResides in (State) and able to travel locally to support CHWs in the field (15–25% expected)BenefitsCompetitive compensation based on experienceIncentive Bonus paid quarterlyHealth, Dental, and Vision Insurance Benefits401kPTO, Sick, and Paid HolidaysOpportunity for significant career growth and expansion of responsibilitiesAbility to reshape an industry and protect lives