Customer Service Associate

Job Title:Customer Service Associate (CSR) – Electrical Service Company📍 Location: San Diego, CA (On-site)💼 Employment Type: Full-Time🕒 Schedule: Monday–Friday, 7:00am–4:30pmCompany Overview – ZED ElectricZED Electric has proudly served the San Diego community since 1995. We are a fast-growing electrical service company specializing in residential and commercial service work, including panel upgrades, troubleshooting, insurance-driven projects, and HOA electrical services.We are known for our professionalism, responsiveness, and commitment to delivering an exceptional customer experience. As we continue to grow, we are strengthening our internal team to support daily operations and ensure every customer interaction is handled with care and efficiency.Position OverviewWe are looking for a Customer Service Associate (CSR) to serve as the first point of contact for our customers and provide essential support to our office and operations team.This role is responsible for handling inbound customer calls, scheduling service appointments, following up with customers, and supporting daily office operations. The CSR works closely with the Operations Manager and office team to help ensure a smooth and professional customer experience.This is a customer-facing support role focused on communication, organization, responsiveness, and follow-through. Field operations, technician routing, and dispatch functions are managed by the operations team.Key ResponsibilitiesCustomer CommunicationAnswer incoming calls promptly and professionallyAssist customers with service requests and questionsDeliver a high-quality customer experience on every interactionScheduling & CoordinationSchedule service appointments accurately using company softwareGather and enter complete customer informationCoordinate with the operations team to support daily workflowOutbound Follow-UpFollow up with customers on open or unsold estimatesRe-engage customers to schedule serviceHelp convert opportunities into booked jobsCollections SupportContact customers regarding outstanding invoicesCommunicate professionally to resolve payment issues and customer follow-throughAdministrative SupportMaintain accurate customer records and job notesAssist with general office coordination and tasks as neededWhat Success Looks LikeHigh call answer rate with minimal missed callsStrong booking and follow-up performanceConsistent communication with customersOrganized and detail-oriented workPositive customer feedbackReliable support for office and operations workflowQualifications1–3+ years in customer service, call center, or office roleStrong phone communication skillsOrganized and able to multitask in a fast-paced environmentTech-savvy (iPhone, Google Workspace, CRM/software systems)Experience in home services (electrical, plumbing, HVAC) is a plusServiceTitan experience is a plusCompensation💵 Pay: $28/hourBonus Opportunities (Performance-Based)Customer booking and call handling performanceEstimate follow-up conversionsCollections and customer follow-through supportBenefitsPaid Time Off (PTO)Paid Sick LeaveMedical, Dental, and Vision Insurance401(k)How to ApplyApply at www.zedelectric.com/careers and attach your resume.Learn more about our company at www.zedelectric.comKeywords (for Search Visibility)Customer Service Representative, CSR, Call Center, Office Assistant, Admin, Client Care, Scheduling, Collections, Follow-Up, Electrical, Trades, ServiceTitan