Vintage Automotive Parts Technical Support Specialist

The RoleOur remote Sales and Customer Service teams are great at what they do, but they can't put a caliper on a spindle or see why a bracket isn't lining up. That's where you come in. You will handle the high-level technical inquiries that require hands-on interaction with our physical inventory. You'll bridge the gap between our digital presence and our physical products.Key ResponsibilitiesTechnical Deep-Dives: Answer complex customer inquiries regarding installation challenges, specific part dimensions, and fitment nuances.Quality Control (QC): Work with the Product Team to inspect incoming inventory to ensure it meets our strict standards before it hits the shelves.Returns Mastery: Inspect returned parts to determine if they were installed, damaged, or are eligible for restocking.Precision Measurement: Pull parts from the warehouse to get exact measurements (using calipers, micrometers, etc.) to satisfy specific customer "build" requirements.Internal Knowledge Base: Serve as a technical resource for the sales team to help them close difficult sales with 100% accuracy.The "Line in the Sand" (Requirements)We are very specific about who we are looking for. Please read these carefully before applying:The Restoration Rule: You MUST have personally completed at least one major restoration project on a vintage car. We're talking frame-off, engine-out, "I spent six months finding this specific bolt" kind of experience.What Doesn't Count: Simply "growing up in a car family," doing oil changes and brake jobs on your daily driver, or working exclusively on modern, OBD-II-heavy cars is not sufficient for this role. You need to understand the quirks of vintage automotive engineering.Computer Literacy: You must be a "digital native." This means typing 60+ WPM and being extremely comfortable communicating via email and fast-paced chat environments. If you hunt-and-peck on a keyboard, this isn't the role for you.Communication: You must be able to translate complex mechanical concepts into clear, concise written instructions for customers and coworkers.Why You'll Love ItVariety: No two days are the same. One hour you're measuring a disc brake kit, the next you're helping a customer troubleshoot a suspension geometry issue.The Environment: You'll be surrounded by fellow car enthusiasts in a facility that lives and breathes automotive history.The Impact: You are the gatekeeper of our quality and the hero for customers who are stuck on their own "dream builds."J-18808-Ljbffr