Critical Environmental Manager - (New York, NY Location)

Critical ManagerAll Mission Critical and Critical Facilities within assigned region, as defined by the OPTIMA Mission Critical and Critical Facilities List (MCCFL).Key PurposeThe Critical Manager will provide regional leadership, management and support to the Critical Environment Operations. Prioritizing Health & Safety, OPTIMA Critical governance and Risk Controls, to achieve 100% uptime and compliance within assigned portfolio.Provide tactical oversight for the delivery of all technical operations in relation to critical environments within the assigned portfolio. Ensuring that all governance requirements and programs are implemented and upheld to the highest standards, providing Subject Matter Expertise in relation to the supporting governance frameworks.To develop and maintain strong working relationships with the operational team, key clients and the wider ISS community. Promote a positive culture and attitude of right first time and ZERO DowntimeTo deliver a best in class Critical Environment Operation, by driving Clarity, Consistency, Compliance & Transparency through the deliverables to clients and colleagues.Success CriteriaSubject Matter Expert in relation to:Safe Systems of Work governance, processes and proceduresOPTIMA Critical Environments governance, processes and proceduresEngineering Risk Controls framework and requirementsRisk Management in line with governance frameworksEnsure we act in line with the core values of ISS:Honesty - We respect. Our honesty is not negotiable. We respect our customers, our colleagues and our company honesty comes first.Entrepreneurship - We act. Action speaks louder than words. All our employees have a 'licence to act' and are expected to do so.Responsibility - We care. Indifference is immoral. We care about what we do and how we do it.Quality - We deliver on our promises. We are professionals with a passion for quality. We deliver on our promises.Key AccountabilitiesHealth and SafetyEnsuring Safe Systems of Work processes and procedures are at the forefront of our delivery and upheld to the highest standards.Be appointed as a Senior Authorized Person (SAP) or Authorizing Engineer (AE)Support on-going adherence to health and safety standards in accordance with local Health and account requirements.Drive towards a zero-accident cultureCritical Environment OperationsEnsure that all staff are trained in line with the requirements of the Critical Environments Program 'OPTIMA Critical'.Ensure that works are carried out in line with the standards and governance set out in the Critical Environments Program 'OPTIMA Critical'Develop a culture of recognition, reward, continuous improvement and right first time, which promotes a Zero Unplanned Downtime mentality.Review and approval of Critical Environment Operating ProceduresChair Weekly Technical Review board calls / meetingsProvide SME support to the incident management processRisk ControlsISS engineering risk control requirements are being met and for the controls to successfully pass operational effectiveness testing and auditEnsure the completion of tasks that will assist Barclays engineering risk controls aligned to ISS risk controls successfully passing operational effectiveness testing and audit.Ideal Candidate ExperienceMinimum 5 Year managing Mission Critical EnvironmentsQualified in an engineering disciplinePeople and stakeholder managementArea/Regional management experienceAuthorizing Engineer or Authorized Person Experience Customer FocusIdeal Candidate CompetenciesCustomer Focus: Building strong customer relationships and delivering customer centric solutionsGains insight into customer needs.Identifies opportunities that benefit the customer.Builds and delivers solutions that meet customer expectationsEstablishes and maintains effective customer relationships.Anticipates customer needs and provides services that are beyond customer expectations.Uses customer insights to drive and guide the development of new offerings.Serves as a strategic partner to build, grow and maintain profitable and long-lasting relationships with key accounts.Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisionsUnderstands the meaning and implications of key financial indicators.Transforms financial information into business intelligence through analysis and integration of quantitative and qualitative information.Uses financial analysis to generate, evaluate and act on strategic options and opportunities.Identifies and monitors key financial indicators to gauge performance, identify trends and suggest strategies that can impact results.Integrates quantitative and qualitative information to draw accurate conclusions.Drives Results: Consistently achieving results, even under tough circumstancesHas a strong bottom-line orientation.Sets aggressive goals and has high standards.Persists in accomplishing objectives despite obstacles and setback.Is consistently one of the top performers.Has a track record of exceeding goals successfully.Pursues everything with energy, drive and the need to finish.Pushes self and helps others achieve results.Persists in the face of challenges and setbacks.Always keeps the end in sight; puts in extra effort to meet deadlinesCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesWorks cooperatively with others across the organization to achieve shared objectives.Models' collaboration across the organization.Represents own interests while being fair to others and their areas.Facilitates an open dialogue with a wide variety of contributors and stakeholders.Partners with others to get work done.Balances own interests with others.Credits others with their contributions and accomplishments.Promotes high visibility of shared contributions to goals.Gains the trust and support of others.Instils Trust: Gaining the confidence and trust of others through honesty, integrity and authenticityFollows through on commitments.Gains the confidence and trust of others easily.Is seen as direct and truthful.Honors commitments and keeps confidences.Keeps confidences.Expresses self in a credible and transparent manner.Practices what he / she preaches.Models' high standards of honesty and integrity.Shows consistency between words and actionsDemonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknessesReflects on activities and impact on others.Seeks and acts on feedback from a wide variety of people.Proactively seeks feedback without being defensive.Willingly admits and takes responsibility for mistakes and shortcomings.Is open to criticism and talking about shortcomings.Views criticism as helpful.Admits mistakes and gains insight from experiences.Can articulate the causes behind own feelings and moods.Knows strengths, weaknesses, opportunities and limits.Directs Work: Providing direction, delegating and removing obstacles to get work doneProvides clear direction and accountabilities.Masterfully matches people to assignments.Delegates and distributes assignments and decisions appropriately.Conveys clear performance expectations and follows up consistently.Monitors progress by maintaining dialogue on work and results.Sets stretch goals and objectives, pushing individuals or teams to perform at higher levels.Provides appropriate guidance and direction based on people's capabilitiesDelegates work in a way that empowers ownership.Intervenes as needed to remove obstaclesTracks how work is progressing without meddlingDrives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives