Order Processing Specialist

DATE: 2026LOCATION: On-Site, 2661 Galvin Ct., Elgin, IL USADEPARTMENT: Customer ServiceSALARY: $18 - $25/hourWHY NEWHAVEN DISPLAYNewhaven Display is a global manufacturer of LCD, OLED, and TFT display solutions serving industries including industrial, medical, automotive, and consumer electronics. Our products power technologies used every day, and we are committed to delivering high-quality solutions that help our customers succeed.ABOUT THE ROLENewhaven Display is seeking an Order Processing Specialist to support customer communication and order processing in a structured, detail-driven environment.This is not a routine data entry role. Our order processes vary based on customer requirements, inventory, and logistics. We’re looking for someone who can think critically, evaluate different scenarios, and determine next steps independently.You will act as a key point of contact for customers while working cross-functionally with internal teams to ensure orders are processed accurately and delivered on time.WHAT YOU’LL DOManage customer orders from entry through shipment, ensuring accuracy and completenessEvaluate order requirements and determine appropriate processing steps based on the situationCommunicate with customers regarding order status, shipping details, and product inquiriesGenerate invoices, track payments, and follow up as neededWork closely with internal teams to coordinate inventory and meet delivery timelinesMaintain accurate records within the ERP systemSupport general customer service needs and assist with issue resolutionWHAT WE’RE LOOKING FOR1+ year of experience in customer service, order processing, or a similar role (manufacturing/distribution preferred)Strong critical thinking and problem-solving skills—able to handle non-standard situationsHighly organized with strong attention to detailAbility to manage multiple priorities Excellent written and verbal communication skillsComfortable learning and using ERP systems (NetSuite experience a plus)Proficient in Microsoft Office (Outlook, Excel, Word)Self-motivated and able to work independentlyWHY JOIN NEWHAVEN DISPLAYWork with a growing technology company supporting global customersHands-on, collaborative environment with cross-functional exposureOpportunity to grow into purchasing or operations rolesCOMPENSATION & BENEFITSCompetitive salaryPaid time off (PTO)Medical, dental, and vision insurance401(k) with company contributionCareer development opportunities]APPLYIf you’re looking for a role where you can take ownership, solve problems, and make an impact, we encourage you to apply.