NOC Operator

Schedule: Must be available for shift work in a 24x7 operational environment.

About the Role: We're seeking a skilled NOC Operator to join a high-performing operations team responsible for monitoring and supporting critical enterprise IT, telecommunications, cloud-connected, and operational technology (OT) communications environments. In this role, you'll serve as the first line of defense for identifying, troubleshooting, escalating, and helping restore service-impacting events across complex infrastructure environments. This is an excellent opportunity for professionals who thrive in a fast-paced operations center, enjoy problem-solving, and have experience supporting enterprise networks, infrastructure, telecommunications, or NOC environments.

What You'll Do: Monitor enterprise network, cloud, infrastructure, telecommunications, transport, and operational technology environments. Detect, validate, prioritize, and respond to service-impacting alerts and incidents. Perform technical troubleshooting and diagnostics to identify probable root causes and impacted services. Analyze alarms, logs, telemetry, network performance metrics, and device health indicators. Create and manage incidents while maintaining accurate documentation and operational records. Execute approved restoration and recovery procedures following established runbooks and operational standards. Coordinate with engineering teams, vendors, carriers, field technicians, and business stakeholders to restore services. Participate in major incident response, root cause analysis, and continuous improvement initiatives.

What We're Looking For: ✅ Strong troubleshooting and critical-thinking skills✅ Ability to remain calm and effective during service-impacting incidents✅ Excellent communication and documentation abilities✅ Experience working in a 24x7 operations environment✅ Team player with the ability to manage multiple priorities simultaneously