Intake Specialist

About FloatFloat is the full-stack platform for Specialty Pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting Nurses to home medication visits - moving all care that doesn’t need a hospital to the home.Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going to an overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care.We’re at an inflection point in our growth. We’ve successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We’ve facilitated over 85,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.The RoleAs an Intake Specialist, you’ll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction.You’ll serve as a liaison between specialty pharmacies, nurses, and patients—leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution-oriented mindset.Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you’ll represent Float Health with empathy, professionalism, and efficiency. Your ability to resolve issues quickly and accurately will help build trust and drive a seamless experience for all stakeholders.You’ll contribute to achieving company goals by making staffing decisions aligned with operational and financial objectives. You’ll need to be flexible and adaptable as priorities shift. We're looking for someone who is highly engaged and eager to identify opportunities to improve our workflows, technology, and overall user experience.Who You AreYou’re flexible and have a learner mindset: we’re a start up, we move fast and are constantly improving. You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery. You’re team-oriented: in a remote role, strong teammate connections are more important than ever. You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday. What You’ll DoUtilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including:Collecting information from pharmacies and patientsMatching appropriate nurses to patientsManaging offers in our marketplace to ensure we pay the nurses a responsible rateOnboarding patients to Float HealthConfirming logistics and schedules with all users to ensure a safe and seamless home visitResponding to restaff and reschedule requests as they ariseCommunicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMSRespond to Inbound phone calls, emails, chat, and SMS as well as initiating outboundWork cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completedPrioritize and coordinate multiple tasks simultaneouslyLearn new processes and technology continuouslyDevelop and maintain positive relationships with peers at specialty pharmaciesComplete tasks related to pharmacy engagement as neededProvide feedback to improve our technology and processesRequired SkillsPrevious experience with medical schedulingAbility to utilize multiple technology platforms simultaneouslyAbility to manage inbound communication while supporting other tasksAbility to type 60 words per minute with high accuracyExcellent critical thinking and problem-solving abilitiesHighly organized with excellent time management skillsExceptional customer service skills Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users Ability to work effectively both independently and in a team environmentPreferred ExperienceProficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirablePrevious infusion therapy, healthcare intake, or specialty pharmacy experience preferredPrevious start up experience is preferredLocation and ScheduleLocation: This is a fully remote position based in the US.Employment Type: This is a full time position working 40 hours per week. We are looking for someone who can work weekends as part of their regular schedule for this role.Work Hours: Float operates in the PST time zone. This role is expected to work either Thursday–Monday or Friday–Tuesday (including weekends), with shifts typically running 9am–5pm or 11am–7pm PST.BenefitsMedical, dental, vision401k matchingUnlimited PTO with minimum daysPaid parental leavePhone & internet monthly stipendAnnual Learning StipendHSA & FSAVoluntary Life, Accident, Hospital, and Critical Illness Insurance Zero commute. Work wherever you are (on or around US hours)CompensationCompensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000. Individual compensation will be commensurate with the candidate’s experience and skills.CultureWe’re a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment.At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what’s right for our patients, we boldly do what’s right for them. If this is a purpose that inspires you, we’d love to talk!Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.