Account Manager - REMOTE

Job TypeFull-timeDescriptionBinary Defense is seeking a talented Account Manager to maintain and grow customer base.Responsibilities:• Building relationships with existing client base to ensure they are engaged with their service• Ensuring your clients are getting the highest return on their investment from their service• Strategically partnering with your clients to understand their key security related business challenges and initiatives• Partnering with internal teams to manage and retain client relationships and build client loyalty• Ensuring client satisfaction, retention, operational efficiency and quality of service• Growing existing business with product portfolio and additional services.• Onboarding new clients and continuing to engage on a quarterly basis with business reviews.• Contributing to the sales team and customer success team for business initiatives and training support.• Working towards and achieving targets• Building relationships with senior level individuals across accounts• Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment• Planning and organizing your time effectively• Delivering customer service and passionate about delivering value to clients• Communicating a clear and concise message verbally or via email• Developing pipeline and managing sales cycle for growth within existing accounts for Tier S/1 accountsRequirementsBachelor's degree or related experienceSolid experience as an Account Manager or Customer Success ManagerAbility to have strong business conversations and understand business needs to align our proposition of value.Proactively networking within their territory at local eventsAble to analyze numbers to develop business plans and exceed targets with a systematic approachLeverage sales resources including technology, SDRs, marketing, and technical teams effectivelyStrong communication skillsCreatively think through and solve problemsHandles pressure well while meeting deadlines and targetsSkill in prioritizing and triaging obligationsAttention to detailExcellent time management and organizationAbility to be flexibleAbout Binary DefenseBinary Defense is a leading Managed Detection and Response (MDR) provider, trusted by hundreds of organizations to protect what matters most. Our team of SOC analysts, threat hunters, detection engineers, and threat researchers work around the clock to deliver proactive, risk-focused security outcomes. We bring the attacker's mindset to defense, helping clients detect threats earlier, respond faster, and continuously improve their security posture.For more information, visit our website , check out our blog , or follow us on LinkedIn .