Help Desk Analyst

A world-leading real estate client is seeking a customer-focused Service Desk professional to provide high-quality technical assistance in a fast-paced, remote environment. This long-term contract role offers the opportunity to solve complex technical problems and deliver exceptional white-glove support to end users, focusing on Microsoft applications and SaaS.The Role Provide timely and high-quality Service Desk support to end users Support SaaS-based applications with a strong focus on Microsoft-centric technologies Troubleshoot and support Hybrid Exchange and Microsoft environments Deliver a white-glove support experience, ensuring positive user interactions Work remotely while maintaining strong communication and collaboration with internal teamsWhat You'll Need Proven experience in a Service Desk or Technical Support role Proficiency in Microsoft 365 and Windows OS support Hands-on experience supporting Hybrid Exchange and Microsoft environments Prior experience working effectively in a remote role Ability to provide high-touch, customer-focused serviceWhat's On Offer Opportunity to work with a leading real estate client on a long-term contract Competitive hourly pay rate Fully remote position, allowing flexibility (CST or EST hours)Apply via Haystack today!