Admissions Agent Lead

The Admissions Lead reports to the Admissions Supervisor and supports Space Needle's mission, vision, and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, personalization, accountability, and ownership. The Admissions Lead is responsible for assisting Operations Managers and Supervisors in leading the Admissions Team. They will take a leading role in the training, advancement, and success of the team. They will act as a liaison between Admissions Agents and management and discuss ideas and concerns at regular meetings while maintaining a safe, fun, and positive environment. PRIMARY FUNCTIONS:Maintain strong communication with the management team. Ensure Admissions Agents have the tools, training, and support needed to perform their roles. Monitor and coach upselling techniques to maximize appropriate ticket pairings and Space Needle offerings. Create and oversee break schedules in compliance with company and Washington State labor laws, providing coverage as needed. Monitor and coach team members on uniform, grooming, and policy standards. Attend leadership meetings and provide departmental updates. Meet regularly with management to review team performance, trends, and opportunities for improvement. Manage ticket inventory, event ticket printing, product and discount updates, and shipping orders. Perform weekly POS hardware maintenance and assist with software/hardware upgrades. Support hiring, training, and development of Admissions Agents and assist with team meetings. Ensure schedules are accessible to staff and communicate coverage needs to management. Track and recommend supply orders and assist with asset tracking. Maintain professionalism and provide excellent guest service. Perform additional duties and responsibilities as assigned by management. OTHER RESPONSIBILITIES:Maintain the highest standards by adhering to both company and departmental standards. Understand Space Needle emergency and fire/life/safety procedures and your role in its implementation. Understand general Space Needle Security procedures. Reassure and give directions to guests in the event of an emergency. EDUCATION, EXPERIENCE AND SKILLS REQUIRED:Ability to work special events, full-time hours, and 2 of 3 weekend days (Fri/Sat/Sun). Strong guest service skills with a professional appearance and attitude. Proven upselling abilities. Ability to lift up to 50 lbs, use manual dexterity throughout the shift, and work in confined spaces. Strong communication skills in English. Demonstrated initiative, decision-making, and problem-solving abilities. Basic math skills. Knowledge of Seattle and the surrounding area preferred. Team-oriented with the ability to work in a fast-paced environment. Comfortable interacting with diverse populations. General computer literacy and confidence using mobile devices. Full Time, Hourly PositionHourly Rate: $23.30 - $23.30 / hourBenefits include:Medical, Dental, Vision, Life, Long Term Disability 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st. Paid Personal Days (10 per year) Paid Time Off of 14 days / year based on working 2080 hours / year Tuition reimbursement of 50%, up to $2500 / year New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan 35% discount for many purchases at the Space Needle (Retail, Food and Beverage) Charitable Contributions / Matching Gift, up to $200 year $50 / month towards orca card or parking The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record. Salary Description23.30 to 23.30 per hour