Financial Aid Officer

Job SummaryThe Financial Aid Officer (FAO) advises prospective and current students regarding financial aid options, including the availability of Title IV Programs. In this process, the FAO ensures that the customer has access to all relevant information, guidelines, and eligibility requirements, and supports the customer in applying for available financial aid. The FAO, working within company processes, ensures that students are packaged on time and within compliance standards. The FAO will work directly with the Campus President to develop improvements to the overall quality and environment of the Financial Aid Department.Key ResponsibilitiesAdvise incoming, continuing, and re-entry students on the availability of Title IV funds and resources to cover the investment in their educational cost.Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit CounselingComplete verification on all applications selected by the Department of EducationResolve conflicting information that is identified between financial aid documents and other documents contained in the student's fileConduct financial aid estimates for students who are interested in enrollmentTimely submission of student files for Campus Compliance Specialist review, maintaining a low error rateEffectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packagingEnsure files are uploaded into the CampusVue operating systemProvide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV fundingAdvise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate.Effectively use and track activities in CampusVueOther duties as assigned Experience and Education RequiredHigh School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education1 year of experience in a customer service-related fieldAbility to multitask while maintaining organizationExcellent verbal and written communication skillsDemonstrated ability to maintain confidentialityMust not be in default on any federal student loan Experience and Education PreferredAssociate's degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education1 year of prior experience in Financial AidExperience with CampusVuePhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer.Work EnvironmentWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.NoteThis is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.