IT Support Technician (on-site position)
IT Support TechnicianLocation: Hopkins, SC 29061 (Onsite)Schedule: Monday–Friday, 8:00 AM – 4:30 PM (some flexibility)Duration: 6–12 months with potential for extension or full-time conversionStart Date: ASAPInterview Process: One video interview with hiring managersWe are hiring an IT Support Technician to join a fast-paced support team providing hands-on technical assistance in a 24/7 operational environment. This role is ideal for someone with strong troubleshooting skills and experience supporting end users across a variety of hardware and software issues.Key Responsibilities:Provide onsite and remote desktop support to end users, including those working remotelyTroubleshoot and resolve hardware, software, and network-related issuesRespond to escalated incidents as well as support requests via phone, email, and chatMonitor systems to ensure continuous IT support and quickly address any disruptionsInstall, configure, and maintain desktops, laptops, printers, mobile devices, and telephonesPerform PC imaging (Windows 10 required) and device setupAssist with setup, testing, maintenance, configuration, and troubleshooting of IT equipmentSupport hardware/software installations and answer routine technical questionsContribute to ongoing IT projects and tasks while following established proceduresRequired Qualifications:Hands-on experience with Windows 10 imaging and desktop supportStrong troubleshooting and problem-solving skillsExperience supporting a variety of end-user devices and peripheralsAbility to manage multiple support requests in a fast-paced environmentStrong communication and customer service skillsConsulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: requests@consultingsolutions.com