General Officer / Flag Officer Technician

Job ID: 2612224Location: Colorado Springs, CO, USDate Posted: 2026-05-05Category: Information TechnologySubcategory: Technical SvcsSchedule: Full-TimeShift: Day JobTravel: NoMinimum Clearance Required: SecretClearance Level Must Be Able to Obtain: TS/SCIPotential for Remote Work: ORA_ON_SITEDescription Must have 2 or more years' experience with: Installing, configuring, and maintaining operating system workstations in support of business processing requirementsSoftware installations and upgrades to operating systems and layered software packagesSchedules installations and upgrades and maintains them in accordance with established IT policies and proceduresImaging NIPR & SIPR devices to achieve optimum performance levels.Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment.Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of serviceContacting customers to provide real time updates regarding incident and/or service request(s)Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC usersKnowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)Administrative privileges and experience using Active Directory such as creating, moving and deleting users and computers.Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devicesInstalling, configuring & provisioning SVOIP devices through a call manager.Resolving technical issues through a remote access capabilityFamiliarization with Xerox & HP printers to include Print Management functionsQualificationsTYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Or HS with 6 years experience. Masters and 0 years related experience Required: Minimum Secret or higher clearanceMust have a CompTIA Security + Certification at time of hire Must be able to communicate effectively via telephone or in personMust be able to present themselves in a professional mannerMust be willing (if needed) to commute to a different location on Peterson SFBMust be able to complete the MD-100 Percipio Course 30 days after startTHIS POSITION REQUIRES ON CALL AFTER HOURS ROTATION Preferred skills Knowledge of C2BMC and VLC applicationComprehends and Informs user base of educated responses in network outages or degradationsDevelops tier 0 implementations to enhance the network environmentUnderstanding of incident management and COMSPOT reportingAbility to adapt in a fast pace and high demand environmentFlexibility to provide services during and outside of regular business hours if requested by Government Service Owners/TeamsComprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM)Develops and promotes standard operating procedures.Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.Basic Understanding of DoD environmentMust be comfortable carrying up to 35-50 lbs.Performing tier 1 troubleshooting at the physical layerGeneral knowledge on computer functions, shortcuts and virtual environmentsTarget salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .