Enrollment Specialist, US Remote

About CarewellCarewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes.About The RoleThis is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As an Enrollment Specialist, you are the first human voice a patient hears — and your job is to make that call count. You will introduce patients to a program designed to support their health and everyday needs, earn their trust, navigate their questions and hesitations, and secure their participation.This is an elevated, patient-centered outreach role in a healthcare context. The right person brings warmth and persistence in equal measure, is energized by meaningful conversations with older adults, and understands that a successful enrollment isn't measured by a verbal yes — it's measured by a patient who shows up.This program is early-stage, and this role is being built in real time. Processes will evolve, priorities will shift, and some days the answer to "how do we do this?" will be "let's figure it out together." If that sounds frustrating, this isn't the right fit. If that sounds like an opportunity, keep reading. We'll be looking for a partner that can provide feedback and help us shape the program as it evolves.What You'll DoPatient Outreach & EnrollmentConduct outbound outreach to prospective program participants, working a structured referral queue with consistency and professionalismIntroduce the program using plain, patient-centered language — communicating tangible benefits without clinical jargon or unnecessary complexityBuild rapport with older adults, including those who may be skeptical, confused, or reluctantProactively address common concerns and objections with warmth and confidenceObtain all required verbal consents individually and in sequence — consent documentation is a hard compliance gate; no scheduling proceeds without itGather required patient information during the outreach call and record it accurately in real time across applicable systemsSchedule the patient's initiating clinical appointment on the same call if they wish to enroll — this is a compliance requirement, not a preference, and cannot be deferred to a follow-upExplain the appointment format clearly and document patient preferences as requiredDocumentation & ComplianceDocument all required information in real time during and immediately following each call Follow all consent and compliance procedures without exception — consent gates apply regardless of volume pressure or time constraintsLog all outreach attempts, outcomes, and relevant patient details in program systems consistently and accuratelyRespond constructively to quality review, call coaching, and performance feedback — structured coaching is a regular part of this roleKPI's You'll DriveOutreach attempts per day — number of calls and contacts madeContact rate — % of outreach attempts that result in a live conversation with the patientAttempts to contact — average number of touches required to reach a patientEnrollment rate — % of contacted patients who consent and are enrolled with a same-call appointment bookedE/M show rate — % of enrolled patients who complete their initiating clinical appointment; this is the true measure of a successful enrollmentRe-engagement Rate — % of initially unreachable or hesitant patients successfully converted after follow-up outreachDocumentation accuracy & timeliness — % of calls with complete, same-day documentationCall quality score — from structured coaching and QA reviews; measures compliance gate adherence, rapport, plain language use, and objection handlingRequiredWho You AreProven outbound sales, conversion, or telephonic outreach experienceTrack record of objection handling and closing in a high-volume call environmentAbility to sustain energy, warmth, and professionalism across a full day of back-to-back callsComfortable and effective engaging with older adults, including those who are skeptical or hard to reachAble to navigate multiple systems simultaneously during a live call — multi-screen proficiency requiredCompliance-oriented — you understand that process gates exist for a reason and don't cut corners under pressureMetric-oriented mindset — tracks own performance, owns follow-through without being directedHigh school diploma or equivalent required; associate's or bachelor's degree preferredBuilder mentality — you see the gap, you fill it, and you document how you did it so others can followNimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressorTech-forward — comfortable navigating multiple platforms simultaneously during a live call; quick to learn new tools and disciplined about real-time documentationResilient problem-solver — you don't wait for perfect conditions; you find a wayLow ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversationsAuthorized to work in the US without employer sponsorshipNice to HaveHealthcare background — patient access, medical front desk, insurance verification, or care coordinationExperience working with Medicare-enrolled or older adult populationsFamiliarity with EHR, referral management, or care coordination platformsRemote work experience with a demonstrated track record of self-directed performanceBilingual (Spanish or other languages depending on target population)Why This RoleGround-floor opportunity to help build a program from day one — your work will directly shape how we growClose partnership with program leadership — your observations and insights will matterMeaningful, mission-driven work with visible impact on the patients you enrollCompetitive compensation with growth trajectory tied to program expansionWhat we OfferCompetitive compensationHealth, Dental, and Vision insuranceShort-term Disability and Life Insurance (100% employer-sponsored)Long-term DisabilitySupplemental Life Insurance (employee-sponsored)401(k) Retirement Plan100% Remote / No Travel Required6 Paid HolidaysPTO: 10-15 days per year based on tenure milestones