Area Manager

OverviewThis person will oversee day to day operations of a node or market of identified Amazon Specialty facilities. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Area Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. Area Manager must be a professional in his/her understanding and knowledge of each site type in their area.Location: Houston zip code 77055.Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management ( Date 9.5.24.pdf)ResponsibilitiesHR Related TasksEnsures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.Manages Payroll related items.Manages Employee concerns.Addresses any corrective action with employees.Account and Site Customer SupportWeekly quality control inspections of all facilities in the node - thoroughly follows up on all findings and ensures correction.Ensures route cards are provided and maintained for all sitesHas a strong relationship with client at all sitesEnsures cleaning supplies and equipment are maintained, laundered or replaced as neededEnsures that all touchpoint cleaning check lists are posted, completed and retained for verification or audit purposes at all locationsEnsures other site-specific check lists are posted, completed and retainedFollows up on all escalations and ensures long term correction or resolution - shares updates with national team and site leaderSpends no fewer than 4 hours per week working on related tasks for each account - dependent on node size and geographical areaSpends no fewer than 4 hours per week physically onsite for each account - dependent on node size and geographical areaSchedules a monthly walk with client site leader to complete quality control Inspection and follow up on all findings or call outsManages all product/supply ordering where applicable for all accountsEmployee ManagementEnsures any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline providedComplete monthly training with all staff and retain/submit documentation of trainingEnsure new hire training is completed for all employees coming into the facilityEnsure new staff members are trained and fully understand all ABM &/or Amazon SOPs for specified site typeMaintains communications with staff across all shifts at their sitesOther Task and/or RequirementsHas full knowledge of the SOW for each site type in their market or nodeImmediately reports escalations to Facilities Operations Manager (FOM) in a timely matterFollows up and meets deadline on all National Team requests or directivesResponding to emails, calls, and texts in a timely and professional mannerHours should be flexible be to ensure accountability across multiple shifts.Add "Hours Submission" daily for designation sites in SharePoint.QualificationsMinimum RequirementsExcellent written and in person communication skillsGood computer skills and knowledge of software programs - Outlook, Skype, Teams, Excel, Chime, SharePointAbility to learn new customer-based programs as wellExperience in the facility service industry with a client facing background is preferred but not required3+years' experience in leadership and team buildingMust have valid driver licenseMust have reliable transportationMust be able to pass background check and drug screenBi-lingual/multi-lingual a plusAbility to work long hours and be available 7 days a weekAbility to MultitaskWorks well under pressureStrong self-management skillsMust be organized and detailed oriented.This list is some but not all job duties and/or responsibilities that will be required for this position and managed on a proactive day to day.REQNUMBER: 151923ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.