Manager, Account Services

#WeAreTradeStationWho We Are:TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.What We Are Looking For:We are looking for a Account Services Manager who will help support the Senior Director of Account Services in managing the Accounts Services Team. The Account Services Manager will be responsible for managing a team of Account Services Representatives and Principal Account Approvers with responsibilities including but not limited to middle office and back office new account set-ups, KYC and CIP for equities, equity options, and futures brokerage account approvals, customer account maintenance, and documentation management for retail and institutional brokerage customers. This individual will help drive process improvement with a key focus on strengthening supervisory controls and procedures to reduce regulatory and operational risks and support the account needs of our valued customers. The Account Services Manager will play a key role in fostering collaborative business relationships with other departmental managers within Operations, Compliance, AML, Trade Desk, Sales, and Client Services to gain operational efficiencies and help support various project initiatives.What You'll Be Doing:Manage and supervise new account processing workflows and approvals to ensure adherence to CIP, KYC and AML policies and procedures for both equities and futures brokerage accountsPerform daily equity, equity options and futures account reviews and approvals as neededManage process flows for strategic initiatives and assist in the development of enhancing the operating models and processes with a keen focus on mitigating operational and regulatory riskEnsure functions and processes are clearly documented in the standard operating procedures and current with regulatory and internal firm policiesManage daily workload distributions among staff to ensure timely completion of all daily processing deadlinesProvide Quality Assurance on all customer account documentation and data entriesManage daily/monthly metrics reporting to manager team’s performance and staffing needsSet performance goals, coach and motivate staffAct as escalation point for high priority issues for team members and other departmentsProvide guidance and support to sales managers and representatives to address questions relating to new accounts and account maintenanceWork collaboratively with key business stakeholders, including but not limited to other cross functional teams; Sales, Legal, Compliance, AML, Business Management, and Technology on fulfilling responsibilities in managing client on-boarding risk and controls and project initiativesRepresent Account Services during inter-departmental meetings, audits, and projects as neededAssist Senior Director with projects and help support strategic initiatives for the Account Services teamThe Skills You Bring:Knowledge and understanding of client on-boarding and brokerage account operationsStrong analytical and troubleshooting skillsAbility to multi-task and work in a fast-paced dynamic environmentCritical thinker with excellent communication skills and strong attention to detailMinimum Qualifications:4-year college degree required5 years management experience within a brokerage operationSeries 7, 24 and 63 requiredSeries 3 or 4 preferred, to be obtained within 90 days of hireWhat We Offer:Collaborative work environmentCompetitive SalariesYearly bonusComprehensive benefits for you and your family starting Day 1Unlimited Paid Time OffFlexible working environmentTradeStation Account employee benefits, as well as full access to trading education materialsPay Range (US) $110-120K (Countries outside of the US have differing ranges in accordance with local labor markets)TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.