Snr Engineer, Field Service- "I &II"

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.Job's missionOur Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you'll play a critical role in supporting the advanced semiconductor equipment that powers the world's most transformative technologies. You'll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high-performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.Shifts available:Shift 4 (6pm-6am)- Sun-Tu and every other SaturdayShift 5 (6am-6pm)- Sun- Tue and every other WednesdayShift 7 (6pm- 6am)- Wed-Sat and every other WednesdayWhat you will be working onSenior Engineer I, Field ServiceInstall, maintain, and repair ASM semiconductor equipment with minimal supervision• Lead troubleshooting of complex tool or process issues using structured diagnostic methods• Perform root-cause analysis and recommend targeted, data-driven corrective actions• Review tool-performance data to identify trends, risks, or improvement opportunities• Provide technical guidance and on-the-job coaching to less-experienced engineers• Document service activities and support updates to procedures and best practices• Communicate solutions, progress, and expectations clearly with customer engineers• Participate in escalations alongside cross-functional ASM engineering teamsSenior Engineer II, Field ServiceServe as the senior technical lead for equipment installation, performance optimization, and recoveryDiagnose and resolve highly complex, multi-factor tool and process issues with limited guidanceLead advanced root-cause analysis and drive long-term corrective-action plans that influence global engineering improvementsOwn the customer-technical relationship: build trust, anticipate operational needs, and act as ASM's senior technical representative onsiteManage escalations end-to-end, aligning expectations, coordinating cross-functional teams, and communicating clear action plansGuide, mentor, and develop engineers through hands-on instruction, structured training, and knowledge-sharingChampion best practices and contribute to procedure development, improvements, and field-wide learningProvide detailed field insights to R&D, product, and design teams, including support for beta tools or early-option deploymentsWhat we are looking forSenior Engineer I, Field ServiceBachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master's degree with 4+ years of experience OR PhD degree with 0+ years of experience.Experience of semiconductor field service or capital-equipment experienceAbility to interpret electronic and electromechanical schematicsExperience with structured troubleshooting methodologiesKnowledge of cleanroom and semiconductor safety protocolsStrong written and verbal communication skillsAbility to work independently and collaboratively in fast-paced fab environmentsWillingness to travel domestically and internationally (minimum 25%)Proficiency in MS OfficeSenior Engineer II, Field ServiceBachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master's degree with 6+ years of experience OR PhD degree with 4+ years of experience.Experience in semiconductor field service experience with demonstrated technical leadershipAdvanced knowledge of tool architecture, control algorithms, and multi-factor troubleshootingExperience driving structured root-cause analysis and long-term corrective-action plansProven ability to lead escalations and manage customer-technical relationshipsStrong communication and mentorship capabilitiesAbility to work autonomously while guiding and developing other engineersWillingness to travel domestically and internationallyProficiency in MS OfficeWhat sets you apartSenior Engineer I, Field ServiceExperience supporting beta tools or early-option equipmentKnowledge of wafer-fab operations, robotics, vacuum systems, plasma, RF, or gas handlingExperience writing or updating procedures or technical documentationStrong customer-service approach and organizational skillsFamiliarity with structured problem-solving methodsSenior Engineer II, Field ServiceDemonstrated leadership in complex troubleshooting programs or technical initiativesExperience owning customer-technical relationships, including expectations and long-term partnership buildingStrong capability in mentoring and developing field engineersHands-on expertise with fab robotics, vacuum systems, plasma, RF, or gas-delivery systemsExperience providing structured feedback to engineering or product teamsExperience evaluating or supporting beta-stage or early-option toolsApply today to be part of what's next.We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.