Private-Pay Billing Specialist

Job Responsibilities: Performs collection efforts on all outstanding balances designated as a private pay balance in the clients' accounts receivable system. Identifies issues related to census correction, cash application postings, and adjustment activity. Reviews and creates refund and write off adjustment batches. Generates and creates billing statements per established timeline identified by the client. Responds to resident billing inquiries including but not limited to phone calls, email interaction, and mailed requests. Follows all established Richter Policy and Procedures. Documents in clients billing system collection activity and efforts for resolution. Reviews delinquent accounts and generates collection letters or manual statements. Performs resident account analysis for validation of accurate balance. Escalates issues preventing collections of balances due to client representative and management staff. Participates in Private Pay AR calls as deemed necessary by management staff. Participates in daily team huddles and individual touchpoints with management staff as designated. Performs other duties as assigned. Qualifications: High School Diploma required, College degree preferred Minimum two years of billing and collections experience, post-acute care preferred Knowledgeable of Medicare and Medicaid requirements, procedures, as well as laws, regulations, and guidelines that pertain to healthcare providers Ability to tactfully approach team members, other staff, residents of client facilities, family members, visitors, government agencies, and the general public Proficient organizational and follow up skills Strong critical thinking skills Point Click Care experience preferred Experience working within CRM and EHR software preferred but not required Requirements: Must be able to remain in a stationary position for long periods of time, including neck rotation and sitting for long periods of time. Constantly operates a computer and other office productivity machinery. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.