Customer Service Representative

Russell Tobin's client a global pest control and hygiene company is hiring Customer Service Representative in Franklin, MA.Job Title: Customer Service RepresentativeLocation: Franklin, Massachusetts (Onsite)Shift: Approximately 7:00 AM – 4:00 PM (No weekends)Employment Type: Contract with potential for permanent placementSchedule Note: Possibility of split shiftsPay Rate: $21 - 23/hr.Job SummaryWe are seeking a dedicated Customer Service Representative to serve as the primary point of contact for customers. In this role, you will respond to inquiries about products and services, resolve complaints, and ensure a positive customer experience. This position may involve handling inbound and/or outbound communications.Key ResponsibilitiesResolve customer service and billing issues, including processing refunds, exchanges, and billing adjustmentsRespond to customer inquiries and provide updates on claim investigations and resolutionsEscalate unresolved issues to appropriate departments for further investigationMaintain accurate records of customer interactions, including inquiries, complaints, and actions takenRequired SkillsStrong verbal and written communication skillsExcellent attention to detail and interpersonal abilitiesAbility to work independently and manage time effectivelyProficiency in documenting customer information accuratelyFamiliarity with computer applications such as Microsoft Word and PowerPointEducation & ExperienceHigh school diploma or GED preferred2–4 years of customer service experience requiredAdditional InformationOnsite role based in Franklin, MAOpportunity for long-term placement based on performanceBenefits that Russell Tobin offers:Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.