Global Voice & Contact Centre Services Leader

A global insurance company is seeking a Voice & Contact Centre Service Manager responsible for the end-to-end delivery and performance of global services. The role involves managing service delivery, compliance, and vendor relationships while ensuring effective ITSM processes. Candidates should have a degree in IT or related fields, extensive IT service management experience, and strong financial acumen. Excellent communication and analytical skills are essential for success in this dynamic global environment. J-18808-Ljbffr