Network Security Engineer

Petra Technologies, a Best-In-Class Managed Services Provider, is seeking an experienced Network Engineer to join a great team of talented staff to provide top-notch quality services to clients within the Willamette Valley. Petra's Core Values Caring Attention to Detail Humble and Respectful Team Player Flexible/Adaptable Genuine/Integrity Positive Attitude Takes Initiative and Delivers Summary: With a high degree of privacy, security, and professionalism, provide necessary technical services in a consistent and timely manner to both clients and vendors. Affirm and vigorously initiate personal engagement with Company’s Core Values in relationships with other staff members, clients, and vendors. The purpose of this role is to configure and support network equipment, policies, and procedures and to assist the Service Manager in the design and creation of technological solutions that equip our staff to deliver our services effectively and efficiently, based on current standards, resulting in highly satisfied clients. Network Engineer (Level 3) staff are strong in all the most common and popular networking technologies as well as some of the more mature ones. In addition to strong technical aptitudes, backed by at least 5 years of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance, while following and maintaining Petra standards. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Desktop/Server, wireless access points, switches, VPN's, firewalls, backup systems, Linux, Unix, and other infrastructure components. The more truly capable this person is in all these areas, the higher the utility value. Summary of essential job functions: Works independently to carry out assignments to completion within parameters of instructions given, prescribed company routines and standard practices Causes/encourages positive team culture Willingly assists in all types of client support as requested Oversees the day-to-day operations of all back-end client support systems Facilitates ongoing communication between clients and staff, keeping all parties informed as appropriate relating to client support and client projects Touches base with techs daily for any issues that need highlighted, noted or priority attention Anticipate when possible and notify appropriate staff when extraordinary systems events or requirements occur Provide Advanced Technical Support for other team members Rapidly and efficiently perform advanced diagnostic and remediation as needed Ensure all applicable company systems are properly configured Delegate advanced technical support issues to appropriate subject matter experts Perform and/or delegate and oversee engineering, configuration and maintenance of servers, backup systems, and network equipment as assigned by the Service Manager Oversee projects (or portions of projects) assigned by Service Manager including: (a) project planning, implementation, and management; (b) prioritizing, assigning, performing and following up on projects/tasks; (c) ensuring assigned tasks are being completed in a timely and efficient manner; (d) ensuring installation of all company supplied solutions are scheduled and well communicated with staff and clients Creating and maintaining quality documentation for all solutions and standards Research, test, and develop tools and procedures for deployment, maintenance, and support of all company solutions and sees documentation as a must have; not an after thought Communicate with the Service Manager regarding all aspects of the technology systems team and provide continuous feedback to improve our technology systems and services Interface with clients respectfully and with kindness Maintain up-to-date knowledge of IT industry trends and technology that may affect operations or customer expectations On-going self-training to preserve professional viability is a must Regularly attend technical staff meetings, being prepared to discuss client issues, project status and scheduling concerns Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work they perform or are associated with Ability to pay close attention to detail while performing technically detailed tasks Ability to deal effectively with stressful situations Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Ability to provide accurate time estimates for how long a task will take Lead by example – provide an excellent example of customer service at all times, following Petra’s core values Understands that the success of individuals is measured by the success of their teams Ability to quickly learn new technologies through the use of self-study materials and intuition Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- Susie can't print) Enjoys sharing information, supporting others, and working on a team to achieve team goals Understand processes in Petra’s ticketing system by completing assigned training materials and blueprints provided. Responsible for entering time and expenses in Petra’s ticketing system as they occur Monthly utilization should be at least 90% of a typical month Preferred technical skill requirements (at least 10 years’ experience): Advanced knowledge of network infrastructure Advanced knowledge of Microsoft network systems technology Advanced Knowledge of SonicWALL Firewalls Advanced Knowledge of Ubiquiti Switches/WAPs Working Knowledge of Firewall Technologies – FortiNet, Cisco Working Knowledge of Microsoft SQL Server Working Knowledge of Wireless Technologies Ability to see and understand overall network flow (“Big Picture”) High level network troubleshooting and problem diagnosis Understanding and capability to produce high quality standards documentation Has effective standardized personal work processes Datacenter Technologies o Working Knowledge of Firewall and VPN appliances o Working Knowledge of SQL Clustering o Working Knowledge of Enterprise Backup Systems o Working Knowledge of High Availability load balancing solutions o Working Knowledge of Hyper-V and VMware o Working Knowledge of Exchange Clustering o Working Knowledge of SAN architecture o Working Knowledge of RDP/Citrix Technologies Strong capability and willingness to script automation (e.g., PowerShell) Knowledge of VoIP Technology Windows Operating Systems (Windows 7/8/10/11, Server 2008/2012/2016,2019,2022) Microsoft Office Business Applications (Office 2016, including Office 365) Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network Understanding of DNS services Working Knowledge of Server Operating Systems o Installation, configuration and troubleshooting o Configure file, print and remote access services o Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Working Knowledge of Enterprise E-mail o Required: Exchange Server o Installation, configuration and troubleshooting of clients, including remote clients o Extreme administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases, replication and Clustering Working Knowledge of Workstation o Troubleshooting and configuration o Configuration of standard POP, SMTP & Exchange clients including Outlook o Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences o Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs Would be considered a (+) Brand name knowledge of Desktops/Laptops (Dell/HP/Lenovo) Understanding of common vertical LoB applications Engineer with minimum four years’ experience Minimum 6 years’ experience - Switching/VLAN/Routing/Firewalling/ VPN Support Minimum 4 years’ experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support Minimum 4 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support Minimum 4 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support Certifications (high skill level) - The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+ Abilities Required: Must be able to lift up to 35 lbs., push/pull 50 lbs., and use a hand truck Able to work in tight spaces Some out of state travel required Some night and weekend work may be required Rotating on-call responsibilities Other Details: This is a full-time job, exempt, salary position (core customer service time is Monday through Friday, 8:00 A.M. to 5:00 P.M.) – Additional time as needed. After-hours on-call rotation shared with other technicians Compensation: Based on skills and experience, with annual profit-sharing bonus potential. In-Office position at primary business location Full-time/W2/Salary/Exempt 401(k) w/ employer matching, Medical Insurance Plans Pay: Base + Profit Sharing Bonus (typically 5%+ of base) Promotion: Strong positive client feedback Strong participation in pre-sales activity Recognized as an area expert Actively mentors other technicians Primary contact on some accounts and drives new business to company Able to drive business across Professional and Managed Services Aware of recruiting opportunities with other high-quality engineers Strong process/time management Job Type: Full-time Pay: $80,000.00 - $105,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule: Day shift Monday to Friday Application Question(s): What layer of the OSI model would relate to advanced firewall filters for allowing certain streaming radio stations? Are you able to commute and be present in the main office each business day? Education: Associate (Required) Experience: Network engineering: 6 years (Required) Firewall Configuration: 6 years (Required) MS Office 365: 3 years (Required) Server management: 4 years (Required) Work Location: In person