Customer Service Barista

Job Title: Barista Department: Iron River Coffee Shop Reports To: Shop Manager Workload: Full Time Availability: Must work Saturday and Sunday FLSA Status: Hourly, Non-Exempt Summary: A Barista is responsible for welcoming customers into Contrast Coffee with quality service and kindness. They will also be expected to serve quality beverages and food items to customers based on the customer's order and preferences. They are also required to take orders and payments as well as keep their work area, customer area, and equipment/tools clean and sanitized. Compensation: Estimated pay range of $15-$18/hour includes base pay plus expected tips per hour. Base pay starts at state minimum wage (currently $13.73/hr) but can be higher depending on previous experience. Duties and Responsibilities include the following. Other duties may be assigned. Prepare and serve a variety of quality hot and cold beverages, including coffee, tea, and specialty drinks Take customer orders and process payments using a Square POS system Provide excellent customer service by greeting customers, answering questions, and making recommendations Maintain cleanliness and organization of the coffee bar and food prep areas Assist with food preparation, such as making sandwiches or crepes Restock supplies as needed Follow health and safety guidelines when handling food and beverages Upsell products and promote special offers to increase sales Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Skills: Previous experience in the food industry or as a barista is preferred but not required Knowledge of coffee brewing techniques and different coffee blends is a plus Familiarity with cash handling procedures and retail math skills Ability to work in a fast-paced environment while maintaining attention to detail Excellent communication and interpersonal skills to interact with customers and team members Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, talk or hear, taste or smell. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to extreme heat (non-weather). The noise level in the work environment is usually moderate. Equipment Used Frequently: Espresso machine Panini grill Crepe grill Coffee grinders Blender Kegerator Ice Machine Countertop Oven Please note that this job description is not exhaustive and additional duties may be assigned as needed. If you are passionate about coffee, enjoy providing exceptional customer service, and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team of dedicated baristas! Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: 401(k) Employee discount Flexible schedule Paid sick time Paid training Application Question(s): Please list your mailing address, email address and phone number. Are you able to work weekends? Opening shift generally starts at 6:30 am and closing shift ends at 5:45 pm with a mid shift in between those time. Are there any issues you see with your schedule that would prevent you from working any of those shifts? What experience do you have in food handling and/or customer service? Ability to Commute: Iron River, MI 49935 (Required) Ability to Relocate: Iron River, MI 49935: Relocate before starting work (Required) Work Location: In person