Microsoft Dynamics CRM Application Support Engineer - Virtual

Overview Employer Industry: Technology Solutions and Consulting Why consider this job opportunity Salary up to $130,000.00 Competitive total rewards package including health coverage, retirement plans, and various leave options Opportunity for career advancement and growth within a global organization Flexibility for remote work arrangements Commitment to diversity and an inclusive work environment Continuing education and training programs available What to Expect (Job Responsibilities) Oversee day-to-day CRM application support operations, ensuring timely incident resolution and adherence to SLAs Conduct triage, impact assessment, troubleshooting, debugging, and root cause analysis for production issues Ensure proactive monitoring, system reliability, and platform availability across CRM environments Collaborate with developers and support engineers as part of cross-functional teams Propose quality improvements for enterprise applications and integrations What is Required (Qualifications) Bachelor's degree in Computer Science, MIS, or related technical discipline (or equivalent experience) Minimum of 3 years of platform support experience with Microsoft Dynamics CRM At least 3 years of hands-on CRM customization experience, including plugins, workflows, and custom pages Proficiency in Microsoft technologies: .NET 4.0+, C#, ASP.NET, WCF, LINQ, Entity Framework, WPF Knowledge of SQL Server (2012+) including stored procedures and performance tuning How to Stand Out (Preferred Qualifications) Experience with Azure environments, cloud infrastructure components, and DevOps pipelines Familiarity with modern APIs and service communication: REST API, SOAP, WCF Background in enterprise system support and CRM enhancement lifecycle Experience with ITIL processes and ticketing tools like Jira or ServiceNow TechnologySolutions #RemoteWork #CareerGrowth #DiversityAndInclusion #CRMSupport We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. J-18808-Ljbffr