Supervisor

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.Grow Together. Celebrate Each Other. Break All Boundaries.We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.Location: Madison Avenue, New York.Hours: 40 hours per week.Salary & Benefits: $22-25 p/h + commission & tips. See more on our benefits here.Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.The Supervisor MissionYou are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.How You'll Drive SuccessExperiential RetailInspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentationBe the expert in product knowledge to drive sales and inspire the teamUse your creativity to set team challenges to create an engaging interactive experience in storeTrack and measure sales results throughout the day, being adaptable and flexible to stay on trackInspirational Team ManagementPartner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their rolesA clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the momentRecognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management teamCultivate an environment of open communication, collaboration, and mutual supportOperational & Brand Loyalty ExcellenceEnsure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandisingEffectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environmentEnsure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the storeWhat You'll Need To ThriveA values champion and brand ambassador our values must resonate deeply with youYou radiate positivity & enthusiasm and inspire the people around youThis role is suitable for anyone with Supervisor experience in a storeAbility to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and developmentStrong problem-solving abilities, with the capacity to anticipate and respond effectively to changeYou're always looking for a better way to do things and are naturally curious in everything you do and every conversation you haveThe Interview Process And Candidate ExperienceLife Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core valuesExperience Task - you'll present an Experience Task of the store you're applying to and share this with your Area Manager and Store Manager in personIn-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of RetailFeedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.