Senior Director, Operations (Senior Account Director)

Senior Account DirectorABM has an exciting new role for a Senior Account Director. The Senior Account Director will be responsible for managing a national account team supporting a high tech client portfolio and managing all aspects of services and/or operations through planning, organizing, and directing the activities of associates. This includes human resources management, accounting, Environmental Health & Safety (EH&S), energy management, performance quality, profit and loss (P&L), procurement, and client relations. The Senior Account Director develops, plans, and cost-controls procedures to ensure contract compliance across multi-site locations and is responsible for the performance, satisfaction, and retention of the client(s). They also drive continual improvement by fostering a culture of staff development and operational excellence.Pay: $149,898 - $278,382The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.You may be eligible to participate in a Company incentive or bonus program.ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & ManagementJOB OBJECTIVELead a multi-site operations team to deliver integrated facility management services across automotive service centers, EV charging hubs, laboratories, and office environments. Ensure safety, efficiency, customer satisfaction, and contract adherence while managing budgets, client communications, and internal operations performance. Build scalable infrastructure (people, process, tools) to enable client's planned exponential growth.ResponsibilitiesRESPONSIBILITIESOversee all aspects of the client's critical physical infrastructureEnsure all work performed in mission critical spaces is high quality and non-disruptiveManage a team including directors and senior managersAnticipate client growth needs and drive ABM to create scalable infrastructure to deliverPlan and administer associate activities to ensure timely and continuous operationsEstablish priorities, assign tasks, and monitor team performance, quality, and timelinessOwn the P&L budget aligned to the Master Services Agreement (MSA), Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)Direct contracted maintenance operations with a high level of professionalismAct as single point-of-contact for all facility-related matters, including projects, staffing, and budgetingEnsure client satisfaction across all project, financial, schedule, and KPI metricsMonitor and enforce ABM training completion and audit compliance monthlyAnalyze and utilize operational data to support continuous improvementFoster a customer-first approach through service recovery and retention practicesIdentify, support, and execute on opportunities for operational and financial improvementQualificationsQUALIFICATIONSBachelor's degree in Engineering strongly preferred or equivalent experience10+ years of experience in mission critical operations environmentsMinimum of 15 years of relevant, extensive facility management experience5+ years of experience in a management role with 5 or more direct reportsExperience managing a wide array of services including: technical maintenance, utility systems, cleaning, EV charging, janitorial, and workplace servicesStrong written and verbal communication skills, including ability to communicate with executive-level stakeholdersExperience directly managing large multifunctional facility teamsDemonstrated ability to lead teams through hyperscale growthDemonstrated ability to generate cost savings through continuous improvement initiativesFamiliarity with Computerized Maintenance Management Systems (CMMS) such as MaximoProficiency with Building Automation SystemsProficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)Strong understanding of OSHA safety regulationsExperience in articulating and managing technical systems operations and maintenanceProven budgeting, expense control, and financial forecasting skillsMBA strongly preferredExperience in the electric vehicle industry preferredCERTIFICATIONS AND LICENSESCertified Plant Maintenance Manager (CPMM), Certified Facility Manager (CFM), or similar preferredProject Management Professional (PMP) preferredCurrent or former tradesperson license preferredAbout UsABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.comJob InfoJob Identification 151645Posting Date 04/22/2026, 12:48 AMJob Schedule Full timeLocations Mountain View, CA, United States San Francisco, CA, United StatesJob Category FacilitiesWork Days Full Time DaysWorkplace On-site