IT Regional Support Technician

Job Title: IT Regional Support TechnicianLocation: Southaven, MS 38672 (100% On-site)Duration: 12 monthsDescription:*** This position is 100% ONSITE. There is NO opportunity for remote. ***The IT Regional Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.Roles and Responsibilities:• Respond to requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support• Be able to be part of a 24x7x365 on call rotation• Document and maintain processes, best practices, knowledge base and training materials• Support all building needs including computers, printers, copiers, meetings, A/V• May act as "local hands" for Infrastructure, security, and facilities teams• Manage or participate in various assigned projects as needed• Ensure company and departmental goals as defined by management are met completely and on time• Communicate with management to provide timely reporting of issues, status, and resolutions• Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure• Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion• Support core services such as DHCP, DNS, WINS in an Active Directory environment• Install software, troubleshoot issues, and respond to alerts from SCCM• Miscellaneous building and meeting support requirements• Manage local IT vendor relationships and scheduling as required for A/V, Networking, Security, and Printer support• Maintain adequate equipment inventory by planning, ordering, receiving, restocking, accounting, and storing equipment to maintain adequate stocking levels• Conduct regular inventory counts to ensure accuracy and compliance with processesSkill and Job Requirements:• Associate's degree, relevant technical certifications, or equivalent work experience is required• At least 3 years experience supporting a Windows operating system computing environment• Experience troubleshooting complex problems• Must have strong customer service skills, organizational skills, and ability to work with minimal supervision• Must have excellent communication skills both verbal and written• Experience using helpdesk software and managing assignment queue• Knowledge of Microsoft desktop operating systems• Knowledge of networking• Experience working in a manufacturing environment is a plus• Weekend and non-business hours support required as needed• Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired• Should be flexible and able to complete projects outside normal daily duties as needed