Remote Pharmacy Workflow Innovation Manager

We're building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Position SummaryCVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 9000+ stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.This role can be done remotely from anywhere in the US.Primary Job Duties & ResponsibilitiesTactical Project ExecutionCollaborate on the creation of strategic roadmapsExecute on tactical steps within project plans with minimal supportPartner across departments in the enterprise to support the execution of project plansPartner with DDAT to develop requirements, test & certify the solution, launch it to chainPartner with Sr. Manager to communicate plans, risks, and opportunities from working team up to executive leadershipField Support and Communication StrategySupport the implementation team in writing field communicationsManage help desk & field questions related to projectSupport the creation of field & corporate facing materials such as:Colleague trainingSr Leader Field meetingsAd-Hoc AnalyticsSupport reporting and analysis for deep dive/follow up questions related to progression towards shared goalsTranslate data insights into meaningful insights and actionsRequired Qualifications5+ years' experience within retail pharmacy operations (working in or with pharmacies)5+ years' experience building high-performing teams with experience engaging and inspiring teams to achieve both short-term and long-term goalsExperience with Back End Pharmacy System OperationsExperience understanding complex systems (Ex. Electronic Prescribing)Experience influencing without authoritySelf-directed requiring little directionLeverages a continual improvement mindset to create simplicity and improve the colleague and customer experienceStrong interpersonal skills as demonstrated by successful collaboration to achieve shared goalsStrong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlinesStrong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business mattersStrong communication skills in both formal and informal writing and speechDemonstrated growth mindset and willingness to learn and accept feedbackProven track record of high performanceRegular and reliable attendanceAny additional tasks as directed by supervisor or managerAdvanced skills in Microsoft Word, Excel, PowerPoint, and OutlookOccasional travel may be requiredPreferred QualificationsExperience in process innovation, including process and system diagnosis, business case development, solution definition, process mapping, and new system developmentKnowledge of change management techniques a plusLean Six Sigma knowledgeMaster's DegreeEducationBachelor's Degree or equivalent experienceAnticipated Weekly Hours40Time TypeFull timePay RangeThe Typical Pay Range For This Role Is $66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Great Benefits For Great PeopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 06/15/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.J-18808-Ljbffr