Managed Services Operations Manager

A company is looking for a Managed Services Operations Manager. Key Responsibilities Interface with internal stakeholders and external customers regarding service desk support for various services Manage high-profile customer issues, ensuring root-cause analysis and corrective action plans are implemented Oversee Managed Services Support Analysts and Engineers, while participating in major incident management and problem resolution Required Qualifications Managerial, business, financial planning, and technical skills Experience with unified collaboration technologies and troubleshooting related systems Knowledge of integrated unified collaboration and data networking concepts ITIL/ITSM background preferred Formal technical training in unified collaboration equipment and software; familiarity with Microsoft Teams and Office applications