Customer Experience Advisor

If you’re great with people, love helping customers, and want a career with no weekends, no late nights, and real earning potential, this role is for you. We’re building a new customer‑facing position inside our service department — and we’re hiring now.Position: Customer Experience Associate — Service DepartmentSchedule: Monday-Friday, Service Hours Only Earning Potential: $70,000-$120,000+ Location: Suntrup Automotive Group (Multiple Stores)About The RoleThe Customer Experience Associate is a relationship‑driven, customer‑facing role inside our service department. You will help customers explore options that improve their ownership experience — including upgrading to newer vehicles or adding protection products that save them money long‑term.This is not a traditional sales job. It’s a hospitality‑focused role for someone who enjoys talking to people and thrives in a fast‑moving environment.ResponsibilitiesEngage service customers in person throughout the dayUse our digital tools to review customer insights and opportunitiesPresent upgrade paths or ownership solutionsExplain protection products and service contract optionsCoordinate with sales staff to finalize vehicle purchasesFollow up with customers using our CRM + AI toolsMaintain a polished, professional presence in the service laneCompensation & Benefits$70,000-$120,000+ earning potentialMonday-Friday scheduleNo weekends, no late nightsHealth, dental, vision401(k) with company matchPaid trainingCareer stability with a growing automotive groupWho Thrives in This RoleWe’re looking for someone who is:Warm, confident, and great with peopleFast‑moving and proactiveComfortable starting conversations with strangersNot afraid of rejectionOrganized and accountableMotivated by earnings and customer satisfactionIdeal Backgrounds Include:Former salespeople who want better hoursFormer Finance Managers who want a customer‑facing role without late nightsFormer Sales Managers who want a stable, relationship‑driven positionHospitality pros who love customer interactionRetail leaders who want a career pathWho Should Not ApplyThis role is not a fit for someone who:Avoids talking to new peopleMoves slowly or waits to be told what to doStruggles with follow‑upDislikes a fast‑paced environmentAvoids accountabilityWhy This Role MattersThis is a brand‑new department designed to improve customer experience, increase retention, and help customers make smart decisions about their vehicles. You’ll be the face of that experience — and your work directly impacts customer satisfaction and dealership success.