Technology Support Analyst

Technology Support Analyst (Contract)Location: Belleville, WIJob Type: Contract (2-3 Months, with potential for extension)Schedule: Full-TimePosition OverviewWe are seeking a motivated and detail-oriented Technology Support Analyst to join our team on a short-term contract basis. This role is ideal for recent graduates, current students, career changers, or individuals looking to gain professional experience in technology, business operations, and end-user support.Candidates from local institutions such as Edgewood College and Madison College are encouraged to apply.ResponsibilitiesProvide technical support for employees, faculty, staff, or end users.Troubleshoot hardware, software, and system access issues.Assist with account setup, password resets, and onboarding activities.Document incidents, resolutions, and support requests.Support technology rollouts, upgrades, and special projects.Collaborate with internal teams to resolve technical issues efficiently.Maintain accurate records and follow established processes and procedures.Deliver excellent customer service when assisting users.QualificationsRequiredHigh school diploma, associate degree, bachelor's degree, or equivalent experience.Strong communication and customer service skills.Basic understanding of computer systems, Microsoft Office, and common business applications.Ability to prioritize tasks and work in a fast-paced environment.Strong attention to detail and problem-solving abilities.PreferredCoursework or experience in Information Technology, Computer Science, Business, or a related field.Experience through internships, campus organizations, customer service, help desk, or technical support roles.Familiarity with Microsoft 365, Active Directory, ticketing systems, or basic networking concepts.Desired SkillsTechnical troubleshootingCustomer serviceWritten and verbal communicationOrganization and time managementAdaptability and willingness to learnTeam collaborationWhat You'll GainHands-on professional experience in a technology environment.Exposure to enterprise systems and business operations.Opportunity to build technical and professional skills.Networking opportunities with industry professionals.Valuable experience that can support future technology and business career paths.Brooksource is an equal opportunity employer that does not discriminate on thebasis of actual or perceived race, color, creed, religion, national origin, ancestry,citizenship status, age, sex or gender (including pregnancy, childbirth, lactationand related medical conditions), gender identity or gender expression, sexualorientation, marital status, military service and veteran status, physical or mentaldisability, protected medical condition as defined by applicable state or local law,genetic information, or any other characteristic protected by applicable federal,state, or local laws and ordinances.Benefits & PerksBenefits & Perks: Brooksource offers competitive medical, dental, vision, HealthSavings Account, Dependent Care FSA, and supplemental coverage with plans thatcan fit each employee’s needs. We offer a 401k plan that includes a companymatch and is fully vested after you become eligible, paid time off, sick time, andpaid company holidays. We also offer an Employee Assistance Program (EAP) thatprovides services like virtual counseling, financial services, legal services, lifecoaching, etc.Pay Disclaimer:The pay range for this job level is a general guideline only and not a guarantee ofcompensation or salary. Additional factors considered in extending an offerinclude (but are not limited to) responsibilities of the job, education, experience,knowledge, skills, and abilities, as well as internal equity, alignment with marketdata, applicable bargaining agreement (if any), or other law.