Head of Program Operations

A leading global specialty insurer is seeking a Head of Program Operations to lead and transform its North American delegated authority platform.This is a high-impact leadership role responsible for end-to-end operational ownership of program business, including governance, financial controls, claims oversight and technology enablement.Key ResponsibilitiesLead all operational aspects of delegated authority programs across North America Oversee MGA, MGU, and TPA performance, compliance, and accountability Own premium and claims bordereaux governance and reporting Drive financial discipline including reconciliation, funding, and variance resolution Lead TPA funding structures and audit processes Partner cross-functionally with underwriting, claims, finance, actuarial, and technology teams Act as the operational escalation point for program-related issues Drive technology roadmap and modern operational capabilities What We’re Looking ForExperience in delegated authority / program business Strong understanding of MGA / MGU / TPA relationships Expertise in bordereaux, claims operations, and financial controls Leadership experience with both onshore and offshore teams High-energy, solutions-oriented and forward-thinking mindset For more information, contact: Lindsay McLure - lmclure@prs2000.comKeywords:Head of Program OperationsProgram Operations LeaderDirector of Program OperationsAVP / VP Program OperationsDelegated Authority ManagerProgram Manager (Insurance)MGA Operations LeaderInsurance Operations LeaderHead of Delegated AuthorityDelegated AuthorityProgram BusinessInsurance ProgramsMGAMGUManaging General AgentManaging General UnderwriterProgram OperationsProgram GovernanceProgram BusinessMGA OversightBinding Authority