Commercial Kitchen Equipment Senior Service Technician

Senior Service Technician TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. Why you'll love it here! Competitive compensation Portal to portal pay Overtime opportunities Company vehicle Company credit card for all travel expenses Company cell phone Medical, dental, vision benefits from Day One! 401(k) with company match Paid time off and holidays Ongoing technical training and certification support-CFESP prep programs, hands-on manufacturers training Tuition reimbursement for additional certifications Career progression opportunities into a Lead Technician, Field Supervisor, or Service Manager roles POSITION SUMMARY: The Senior Service Technician reports to the Service Manager Located in Cleveland, OH Field Based - Full Time Travel up to 25% required On call rotation nights and weekends The Senior Service Technician is a highly skilled field professional responsible for advanced diagnostics, complex repairs and commissioning of commercial kitchen equipment. This role serves as a technical escalation point within the region and supports TriMark's most critical and high-volume customer accounts. The Senior Technician ensures maximum equipment uptime across full commercial kitchen systems, reinforces safety and compliance standards, and provides technical leadership and mentorship to other technicians. ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, ranges, and multi-unit cooking lines or service commercial refrigeration systems including reach-ins, walk-ins, prep tables, undercounter units and ice machines. Conduct root cause analysis to eliminate repeat failures Technical Leadership & Escalation Support Serve as senior escalation resource for troubleshooting the equipment Mentor and coach junior technicians on advanced diagnostics and safety procedures Support onboarding and structured field training Provide service leadership with trend analysis and recurring issue insights Preventative Maintenance & Operational Optimization Develop and execute preventative maintenance programs for full kitchen systems Identify efficiency improvements, equipment lifecycle concerns, and upgrade opportunities Partner with customers on proactive service planning to reduce downtime Customer Partnership & Documentation Act as trusted advisor to multi-unit, healthcare, hospitality, and institutional accounts Clearly communicate repair findings, cost implications, and operational risks Maintain accurate and timely digital service documentation Uphold TriMark's professional service standards Safety & Compliance Ensure compliance with OSHA, EPA, and local regulations Maintain required refrigerant handling certifications Promote and model a culture of safety and accountability REQUIRED QUALIFICATIONS: 3+ years of commercial kitchen equipment service experience Strong knowledge of gas systems, electrical diagnostics, and refrigeration cycles EPA Universal Certification or Type II (required) Advanced troubleshooting skills across mechanical systems Ability to work independently with minimal supervision Valid driver's license with clean driving record Ability to lift 75+pounds and work in high-heat or refrigerated environments PREFERRED QUALIFICATIONS CFESA Master Technician or equivalent certification Factory-authorized service training on major cooking or refrigeration brands Experience supporting high-volume or multi-location accounts Experience with remote monitoring or advanced control systems Experience in foodservice, hospitality, or institutional environments CORE COMPETENCIES: Expert-level troubleshooting Root cause analysis and first-time fix capability Technical mentorship and leadership Customer Relations management Operational efficiency mindset Strong documentation and compliance discipline Accountability and ownership Team collaboration Attention to detail and safety awareness Ability to work independently with minimal supervision