Operations Coordinator

IntroductionAt Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.OverviewThe Operations Coordinator for Carrier Appointments and Contracting is responsible for managing and streamlining the process of onboarding, contracting, and maintaining relationships with insurance carriers. This role ensures compliance with regulatory requirements, facilitates efficient communication between internal teams and carriers, and supports the overall operational efficiency of the organization.How you'll make an impactCarrier Appointments and Contracting:Coordinate the end-to-end process of carrier appointments, including application submission, follow-ups, and approvals.Manage contracting processes with carriers, ensuring all documentation is accurate, complete, and compliant with company and regulatory standards.Maintain up-to-date records of carrier contracts, agreements, and appointment statuses in the company's database or CRM system.Act as the primary point of contact for carriers regarding appointment and contracting inquiries.Compliance and Documentation:Ensure all carrier appointments and contracts comply with state and federal regulations, as well as company policies.Monitor and track licensing and appointment renewals to avoid lapses in compliance.Assist in resolving compliance issues related to carrier appointments and contracting.Communication and Coordination:Collaborate with internal teams, including sales, underwriting, and compliance, to ensure smooth onboarding and contracting processes.Serve as a liaison between carriers and internal stakeholders to address and resolve issues promptly.Provide regular updates to leadership on the status of carrier appointments and contracting activities.Process Improvement:Identify opportunities to improve the efficiency and accuracy of the carrier appointment and contracting processes.Develop and implement standard operating procedures (SOPs) for carrier appointments and contracting.Stay updated on industry trends and best practices to enhance operational effectiveness.Reporting and Analysis:* Generate reports on carrier appointment and contracting metrics, including turnaround times, compliance rates, and issue resolution.* Analyze data to identify trends and recommend improvements to processes and workflows.About YouRequired: Bachelor's degree and 3 years related experience in operations, contracting, or a related role within the insurance or financial services industry.Familiarity with carrier appointment processes and regulatory requirements (preferred).Work TraitsCommunication, Analytical, Organization SkillsExcellent verbal and written communicationDevelops professional relationships with internal and external stakeholdersWorks collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessaryStandards and PracticesAbilities to manage/balance multiple prioritiesSeeks to understand team and Branch goalsActively seeks to develop professional skillsDemonstrates composure, stamina and resilience under pressureUse of TimeConstantly seeks to improve personal efficiency and productivityClarifies priorities/requests and follows through on commitmentsProactively takes on additional responsibilities in support of the team when neededCustomer Service and Business StrategyBuilds knowledge of Gallagher tools, systems and shared resourcesIs willing to go the "Extra Mile" to achieve results that benefit the client, the Branch and GallagherProactively approaches issues that could impact client retention#APIntegration#LI-AM3Compensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.