Call Manager SME (Subject Matter Expert)

Position SummaryVision IT is seeking a highly skilled Call Manager Subject Matter Expert (SME) to support enterprise voice and unified communications systems at Los Angeles Air Force Base. The ideal candidate will provide technical leadership, administration, troubleshooting, and sustainment of Cisco Call Manager and related VoIP infrastructure within a secure DoD environment.This role requires deep expertise in Cisco Unified Communications technologies, strong problem-solving skills, and the ability to support mission-critical communications systems onsite at LAAFB.(This Position is Contingent Upon Award)Key ResponsibilitiesAdminister, configure, maintain, and support Cisco Unified Communications Manager (CUCM) environmentsServe as the technical SME for enterprise voice, VoIP, and unified communications systemsPerform system upgrades, patching, troubleshooting, and performance tuningSupport Cisco Unity Connection, voice gateways, SIP trunks, and related collaboration technologiesMonitor and maintain voice network availability, reliability, and securityDiagnose and resolve complex voice and network-related issues in a timely mannerCollaborate with cybersecurity, network, and systems teams to ensure compliance with DoD security standardsDevelop and maintain technical documentation, diagrams, and standard operating proceduresSupport incident response, change management, and continuity of operations activitiesProvide technical guidance and mentorship to junior team members as neededRequired QualificationsActive DoD Secret Clearance (must be current and maintainable)CompTIA Security+ certification (or DoD 8570/8140 compliant equivalent)10–15 years of experience supporting Cisco Unified Communications, VoIP, and enterprise telephony systemsStrong hands-on experience with Cisco Unified Communications Manager (CUCM)Experience supporting VoIP, SIP, Cisco Unity, and enterprise collaboration platformsKnowledge of voice gateways, dial plans, call routing, and QoSUnderstanding of network protocols including TCP/IP, DNS, DHCP, and VLANsAbility to troubleshoot complex unified communications environmentsAbility to work onsite full-time at LAAFBPreferred QualificationsCisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalentExperience supporting DoD or federal government communication systemsFamiliarity with DISA STIGs and DoD cybersecurity compliance requirementsExperience with Microsoft Teams voice integration or hybrid telephony environmentsStrong communication, documentation, and customer support skillsExperience in highly available and mission-critical enterprise environmentsWhy Vision IT?At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster an environment of compassion, servant leadership, and operational excellence, enabling our teams to support mission-critical logistics with integrity and professionalism. If you are passionate about IT asset management, logistics, and ensuring operational success in a DoD environment, we want you on our team.At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including:401(k) Plan: Company matching contributions to help you save for retirement.Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.Health Insurance: Comprehensive medical coverage.Paid Time Off (PTO): Generous policy to maintain work-life balance.Disability Insurance: Short-term and long-term protection for financial stability.Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.We are dedicated to supporting your health, well-being, and long-term financial goals.Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.