Data Analyst III - Operations

Position Title: Data Analyst III Department: Operations Reports To: VP, Operations Overview: As the payment leader within the insurtech space, One Inc provides its customers with a full suite of inbound and outbound payment solutions via its digital payments platform. The company's rapid growth has increased the need to infuse every function with the right data, metrics, and processes to improve decision making and resource optimization. One Inc is looking for a Data Analyst III with a strong foundation in statistics and analytics, as well as a passion for digging into data and building models, to join the Operations team. The ideal candidate will be excited about using data visualization to communicate complex analysis and connecting data back to growth strategy. At One Inc, data plays a central role in how we manage our business. Key Responsibilities Support the Operations data function by building data visualizations, automated reporting tools, dashboards, and presentations Build predictive models to manage call center growth needs Produce statistical analyses to identify areas for process optimization and measure intervention impacts Maintain and develop operational metrics and define core metrics to measure the impact of enhancements, monitor risks, and drive revenue growth Conduct exploratory data analysis to understand call center behavior, trends, and areas of opportunity Acquire and clean data from multiple sources, build pipelines, and schedule queries and data refreshes Coordinate research requests with internal and external stakeholders and provide deliverables in a timely manner Conduct new client onboard opportunity analyses to prioritize development efforts Work with stakeholders to scope new project requests and measure success Qualifications Bachelor's or Master's in Business Analytics, Finance, Marketing, Statistics, Math, or Computer Science or equivalent combination of experience 4+ years of experience working with large datasets using SQL 3+ years of experience using Power BI, Power Automate, Power Query M for reporting and data visualization Proficiency with Python and/or R Experience building data pipelines via Fabric, Snowflake, dbt, Fivetran, AWS, or an equivalent Ability to connect to multiple data sources Ability to self-start and self-direct work in an unstructured environment Must be extremely collaborative and comfortable dealing with ambiguity Ability to quickly learn new concepts and products Attention to detail with ability to think strategically Excellent communication, writing, and presentation skills Preferred Qualifications (But not Required) Payments experience Insurance experience Fabric machine learning tools Desired Traits Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Physical Demands The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment Standard indoor office setting; exposure to computer screens. Physical Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing Ability to hear in the normal audio range with or without corrections. Company Profile At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely. Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters." Join us in building the infrastructure that fulfills the promise of insurance. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. Education Preferred Bachelors or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. J-18808-Ljbffr