Customer Relationship Management Administrator

Experienced in Microsoft Dynamics 365 CRM? This newly created Direct Hire role in Irving, Texas offers the opportunity to support and improve business processes through technology. Apply now!Company Profile:Our client is a growing organization investing in technology, process improvement, and operational excellence. This newly created role offers the opportunity to help build and support a Microsoft Dynamics 365 CRM environment that impacts multiple business teams across the organization.CRM Administrator Role:As the CRM Administrator, you will serve as the internal subject matter expert for Microsoft Dynamics 365 CRM and related Microsoft platforms. This is not simply a back-end administrative role the CRM Administrator will work closely with sales and operational teams to drive adoption, improve workflows, and support business performance through technology.The ideal CRM Administrator will combine strong technical configuration skills with excellent communication and stakeholder support abilities.Administer and maintain Microsoft Dynamics 365 CRM across multiple business functionsConfigure entities, forms, fields, dashboards, workflows, business rules, and viewsManage CRM users, permissions, security roles, environments, and system settingsProvide hands-on support and troubleshooting for CRM users across departmentsBuild and maintain dashboards and reporting for leadership visibility and performance trackingSupport CRM integrations with ERP systems including IntelliDealer and Dynamics Customer InsightsPartner with business stakeholders, IT teams, and external vendors on CRM initiativesDrive CRM adoption, user engagement, and process consistency throughout the organizationMonitor data quality, system integrity, duplication management, and reporting accuracyDocument CRM configurations, enhancements, processes, and platform updatesStay current on Microsoft Dynamics 365, Microsoft 365, and Power Platform best practicesSupport continuous improvement initiatives and long-term CRM platform developmentCRM Administrator Background Profile:3–6 years of hands-on Microsoft Dynamics 365 CRM administration experience requiredStrong preference for candidates with CRM implementation or platform rollout experienceExperience configuring forms, views, workflows, security roles, dashboards, and automationsStrong knowledge of Microsoft 365, Power Platform, Excel, and CRM data managementExperience supporting CRM integrations with ERP or marketing platforms preferredAbility to translate business requirements into practical CRM configurationsStrong communication skills with the ability to support both technical and non-technical usersBachelor’s degree in Information Technology, Information Systems, Business, or related field preferred; equivalent experience consideredFeatures and Benefits:Direct hire opportunity with long-term growth potentialNewly created role with strong visibility and impact across the organizationOpportunity to help shape and build the CRM environment from the ground upHighly collaborative and interactive work environmentExposure to cross-functional business operations and leadership teamsMedical, dental, and vision benefitsPaid time off and company holidays