Front Desk Lead - Powell - Wahweap Resort

Hospitality Worker LeadThe Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.Job ResponsibilitiesSchedules and assigns daily work assignments of the guest services team and oversees completion of tasksTrains and guides guest service staff on job duties, customer service, systems, and proceduresGreet and provide customer service to guests while anticipating their needsResponsible for performing service recovery to patients/customers who have received unsatisfactory service.Book reservations and coordinate registrationOperate a register and/or software system to complete cash and credit card transactionsAnswers phone calls and emails and deliver messages as needed.Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.Reconciles disputed guest charges.Participates in Quality Assurance Programs and reviews to address areas in need of improvement.At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.QualificationsSupervisory experience in a related role preferredPrevious guest services experience required.High school diploma or equivalent required.Demonstrates excellent customer service skillsDemonstrates interpersonal and communication skills, both verbal and writtenDemonstrates organization skills, accuracy, and attention to detailThis role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).