Customer Support Specialist

We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.About MotiveMotive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.In This Job, You Can Expect ToBe part of a small, focused teamProvide excellent customer support via email, phone, and SlackCollaborate with teammates in managing a ticket queue of incoming customer requestsAssist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrationsTranslate customer feedback into well-structured feature requests and defect reports to guide engineering improvementsContribute to the maintenance and evolution of support resources and documentation.Assist the Customer Success team on account review calls via Zoom with clientsWe Are Looking For Someone Who Has/is2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, software startup, or SaaS organizationAutomotive and Inventory experience a plusExperience in communicating with enterprise-level stakeholders, including executives and senior decision-makersA customer-first approach to problem-solvingHighly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and smallFamiliarity with customer support software and tools such as Pylon, Zendesk, etcA positive attitude and a willingness to learn and adaptBenefitsMotive contributes 100% of the cost of employees' health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.Work Location:Primarily seeking candidates in the OKC area.