Program Services Case Manager

YWCA Central Alabama is a non-profit organization dedicated to empowering women and promoting dignity for all. YWCA Central Alabama’s vision is to create a more caring community. We work every day to make a positive change in the lives of individuals and the community. TITLE: Program Services Case Manager – Family & Community Empowerment REPORTS TO: Family & Community Empowerment Director CLASSIFICATION: Exempt/Salaried POSITION SUMMARY The Program Services Case Manager will support Family & Community Empowerment (F&CE) by providing case management and support services to program participants. The incumbent is responsible for programmatic and administrative functions associated with participants’ eligibility in F&CE’s programs which may vary according to program requirements. All activities must support YWCA’s mission, strategic goals and objectives. ESSENTIAL JOB FUNCTIONS The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. Receive and review applications from F&CE applicants; interview applicants; investigate and verify information received to determine eligibility for F&CE’s programs based on income and family composition. Provide individualized case management and support services to assist F&CE participants. Provide a complete thorough assessment of participant’s progress toward self-sufficiency. Determine continued eligibility through annual assessments for program participants according to related regulations. Assist with the planning and facilitation of any meetings, events and/or functions for F&CE participants. Maintain participant client files, case notes and detailed records to ensure consistency and compliance with agency procedures and programs. Provide reports/data as needed for any grant reporting, audits, or compliance. Maintain thorough information about local resources and programs including but not limited to job training, job placement, workforce development, and educational. Represent YWCA Central Alabama by attending community meetings/events and/or touring of the facilities as requested. Provide on-call emergency assistance for unforeseen circumstances associated with tenancy housing units occurring during off-hours. Actively participate in staff meetings as may be required by the Senior Director of F&CE and work collaboratively with other members of the YWCA’s staff. QUALICATIONS Bachelor's degree in social work or related field from an accredited college or university. Three years of experience providing direct services to individuals, children, and families. Ability to effectively manage and prioritize caseload, support services, and external resources to support clients. Strong interpersonal and communication skills are essential for interacting with clients, external partners and internal staff. Must be able to effectively work independently and set priorities to meet objectives. Strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. Valid driver’s license and automobile insurance if applicable for position function. WORK ENVIRONMENT Full-time, salaried position with standard working hours Monday through Friday, 8 a.m. – 5 p.m. or its equivalent, and evenings and/or weekends as required to participate in various events. This position requires the ability to use standard office equipment, including a computer, telephone, and copier for multiple hours each day. The incumbent will be required to move within the building to attend meetings or other functions. Responsible for personal travel to remote office locations as needed. May be required to lift to 20 lbs. Valid drIver’s license and willingness to use personal vehicle to travel to remote office and/or events as required. This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. How to apply, please visit the website at https://ywcabham.org/landing-page/work-here/. For information on YWCA Central Alabama, including more information on employee benefits and our company culture, visit our website at https://ywcabham.org/. YWCA Central Alabama is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.