Night Auditor

Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A passion for hospitality and guest satisfaction is essential. Responsibilities - Greet and welcome guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently, ensuring accuracy in guest information. - Handle guest inquiries, requests, and complaints promptly and professionally. - Provide information about hotel services, local attractions, and amenities to enhance the guest experience. - Maintain an organized front desk area, including managing phone calls with proper phone etiquette. - Process payments and maintain accurate records of transactions. - Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day. - Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. - Uphold hotel policies and procedures while ensuring compliance with safety regulations. Experience - Previous experience in a hotel or hospitality environment is preferred. - Strong customer service skills with a focus on guest satisfaction. - Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. - Familiarity with hotel management software is advantageous but not mandatory; training will be provided. - Excellent interpersonal skills and the ability to work effectively in a team-oriented environment. - A positive attitude and willingness to learn about the hospitality industry are essential for success in this role. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry! Job Types: Full-time, Part-time Pay: $15.00 - $18.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule: Overnight shift Weekends as needed Ability to Relocate: Maryville, TN 37803: Relocate before starting work (Required) Work Location: In person